Latest management books at Wellington City Libraries

The insider’s guide to culture change : creating a workplace that delivers, grows, and adapts / McHale, Siobhan
“From disengaged employees to underserved customers, business failures invariably stem from a culture problem. In The Insider’s Guide to Culture Change, acclaimed culture transformation expert and global executive Siobhan McHale shares her proven four-step process to demystifying culture transformation and starting down the path to positive change. The Insider’s Guide to Culture Change walks readers through McHale’s four-step process to culture transformation

HBR’s 10 Must Reads on Managing in a Downturn (with bonus article “Reigniting Growth” By Chris Zook and James Allen) (HBR’s 10 Must Reads) [paperback] / Review, Harvard Business
“How do the most resilient leaders and organisations survive — and even thrive — during a market slowdown? If you read nothing else on weathering a down market and returning to growth, read these 10 articles. We’ve combed through hundreds of Harvard Business Review articles and selected the most important ones to help you navigate a tough market, stay resilient, and return to growth and prosperity faster than the competition. (Catalogue)

Brave new work : are you ready to reinvent your organization? / Dignan, Aaron
“The way we work is broken. It takes forever to get anything done. Meetings and emails are incessant. Bureaucracy stifles talent and creativity. After decades of management theory and multiple waves of technological and societal change, is this really the best we can do? Aaron Dignan teaches companies how to eliminate red tape, tap into collective intelligence, and rethink long-held traditions that no longer make sense. In Brave New Work, he shows you how to revolutionize the way your company works forever. Using stories from companies at the cutting edge of organisational transformation, Brave New Workwill show you how to transform your team, department and business from the inside-out-making work more adaptable, abundant and human. It is packed with new tactics and tips for updating your company’s operating system- the simple rules and assumptions so deeply embedded that you don’t even think to question them. Learn how to reignite passion and energy throughout your organisation. Build a company that runs itself.” (Catalogue)

Superfast : lead at speed / Devonshire, Sophie
“Leaders need to move at speed. It’s time to learn how to lead innovatively, decisively and impactfully in a world which is changing fast and presenting new opportunities at every turn. Providing practical solutions to leadership questions with a real focus on contemporary challenges, innovations and problems, Superfast is a shortcut to organisational progress and personal success. You’ll learn: inspirational approaches to leading and innovating, when to slow down and take more time to get things right, the importance of being responsible as well as responsive, how to use time smartly to achieve the most impact as efficiently as possible, how to make decisions that unlock leadership growth, Stop waiting around. Lead with clarity, flexibility and purpose. Book jacket.” (Catalogue)

Do Agile: Futureproof Your Mind. Stay Grounded. [paperback] / Drake, Tim
“When faced with ‘new’ and ‘different’, are we really open-minded – or wary and suspicious?  In a world obsessed with the latest tech or trend, where groupthink dominates, it’s easy to close down our thinking; to mentally inhabit a space that is both comfortable and familiar. Yet what if we’ve become stuck in our ways? Or stopped having an opinion that was truly our own?  Today’s world requires a new type of toolkit. One that helps build mental resilience, a growth mindset, and a positive outlook. Once that’s in place, you can do practically anything.” (Catalogue)

The innovation ultimatum : how six strategic technologies will reshape every business in the 2020s / Brown, Steve
“”Providing invaluable cutting-edge content, The Innovation Ultimatum is a much-needed source of guidance and inspiration for business leaders, board members, C-suite executives, and senior managers who need to prepare their businesses for the future.   Using straightforward, jargon-free language, this important resource provides a set of strategic questions every leader will need to ask and answer in order to prepare for the impending changes to the business landscape. Author Steve Brown shares his insights to help leaders take full advantage of the next wave of digital transformation and describes compelling examples of how businesses are already embracing new technologies to optimize operations, create new value, and serve customers in new ways. Written for anyone that wants to understand how automation and new technology will fundamentally restructure business.” (Catalogue)

Cybersecurity and the workplace

In my last blog post on August 20th this year, one of the Lynda.com links I included was a course in Cybersecurity at work.  Since then some major New Zealand companies such as the NZ Stock Exchange and the Metservice have been affected by cyber attacks.  I hope the courses included here will give some guidance on how you can protect your company.  Also if you are thinking of getting into the industry, I’ve included some insights from a cybersecurity professional.

Cybersecurity for small and medium sized businesses: Essential training   Using the NIST Cybersecurity Framework—an international standard created by the National Institute of Standards and Technology—Kristin Judge takes you through a five-step process that can help you better secure your business.  The course runs for roughly 1 1/2 hours and is at a beginners level and includes topics such as Protecting valuable data and accounts, recovering from a breach,  and technology checklists for small and medium businesses.

Cybersecurity Foundations .  This 2 hour course uploaded this year is designed to help you  in assessing  and mitigating risks using various cybersecurity frameworks and control standards, such as NIST, COBIT 5, and the Payment Card Industry Data Security Standard (PCI DSS). Malcolm details pertinent cyber threats and how they operate, including how cyber criminals hide their attacks, how advanced persistent threats (APTs) work, and even how to determine what’s real and what’s merely cyber fear, uncertainty, and doubt (FUD).  (intermediate level)

The cybersecurity threat landscape.   This Marc Menninger 1 hour beginner’s course describes some of the most common cybersecurity threats, including phishing and ransomware, as well as newer attack vectors like cryptojacking, cloud-based threats, and unsecured Internet of Things (IoT) devices. He then teaches the best countermeasures for reducing or eliminating the impact of these threats.

Learning supply chain cybersecurity.    In this hour long intermediate level course, Dr. Emma Osborn discusses how supply chains are evolving, and the different ways that businesses within the supply chain interact. She reviews examples of real-world supply chains and uses these to explore how the scope of cybersecurity risk is creeping past traditional organizational boundaries. You can then learn some approaches for managing relationships and improving supply chain security, discovering what works best for each scenario.

And finally, Insights from a cybersecurity professional.  In this interview-style course, Mike Chapple answers questions such as…How does one break into the cybersecurity field? What are the various career tracks? How do organizations prevent a security breach? What are the compliance issues? Who is responsible for security in the cloud? and How does IT security impact other business divisions?

Work skills you will need in the post-pandemic world

I’ve been reading a few articles which discuss the personal attributes the new “worker” will need in the coming years and the following come up again and again. I’ve chosen to highlight a few Lynda.com courses freely available with your Wellington City Libraries’ card.

 Developing adaptability as a Manager 

The business world is changing faster than ever, with digital transformation and disruption everywhere. Being adaptable is a foundational skill for managers, which enables them to respond to change in positive, resilient ways and seize new opportunities. Join author and professor Dorie Clark, as she introduces strategies for becoming a more adaptable leader. Learn how to monitor for change in order to better prepare for it, hone your skills, and create a more adaptable team that is innovative and responsive to change.

Leading with emotional intelligence

Emotions are all around us in the office, and it’s important for leaders to understand how to harness them to cultivate productivity and positive relationships. In this course, Britt Andreatta shares how to boost your emotional quotient (EQ) to better lead teams, work with peers, and manage up. Learn what emotional intelligence is and how it factors in at work, and discover concrete techniques for raising your own EQ. This includes perceiving yourself accurately, exercising emotional self-control, understanding and managing your triggers, and developing empathy. Then, turn those lessons around to build your awareness of others and become a more inspiring—and effective—leader.

Cybersecurity at work

Cybersecurity isn’t solely within your IT department’s purview. If you own a smartphone, work on a computer, or use the internet, then you’re exposed to a variety of security risks on a daily basis. In this course, instructor Caroline Wong details what these threats are and what you can do about them—both to protect yourself and your organization. In a series of engaging scenarios, Caroline shines a spotlight on some of the most common security risks you’ll encounter in your personal and work life, as well as how to mitigate them. Learn how to identify and avoid phishing, malware, and social engineering attacks. Plus, get best practices for protecting your accounts, company intellectual property, and online activity.

Develop your creative thinking and innovation skills

Learn how to generate innovative solutions in work situations. Review how to develop, design, and create new applications, ideas, relationships, systems, and products. Discover how to use creative and alternative thinking to develop new ideas for and answers to work-related problems.

 

 

 

 

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Our latest business books received

Wild kinship : conversations with conscious entrepreneurs / Hemmingson, Monique
“Wild Kinship features 28 creative entrepreneurs in a wide range of industries across Australasia who have environmental sustainability at their core. Meet the industry leaders who are foraging a new path and changing the world in their wake. From tiny homes builders, permaculture growers and muesli bar curators to ceramic jewellers, coffee bean roasters, hat makers, magazine writers and menstrual cup fighters. Wild Kinship defies the normal business model and looks at 28 different industries where positive change is being made in the form of simple pleasures like your morning cup of joe.” (Catalogue)


The business of people : leadership for the changing world / Fraser, Iain
“The Business of People is purposefully focused on people. The book will assist you to develop and support yourself with your people leadership, knowledge, and skills. It is an opportunity to better manage yourself and lead others, including your organization, into the modern volatile, uncertain, complex, and ambiguous (VUCA) world. It is also a sequel to the top-selling book The Business of Portfolio Management: Boosting Organizational Value. Authors Madeleine Taylor and Iain Fraser combine to give you the very best in knowledge and experience in a variety of situations. This is a book that cuts through the nonsense and presents real-world solutions for situations facing leaders today and tomorrow.” (Catalogue)

Frictionless : why the future of everything will be fast, fluid, and made just for you / Lemieux, Christiane
“Serial entrepreneur Christiane Lemieux describes the new rules of entrepreneurship and business, arguing that visionary startups leverage the concept of “frictionless” to beat their competitors. Based on interviews with dozens of startup founders, experts and scholars on entrepreneurship, Frictionless provides readers with a wide-ranging education in starting companies that thrive in the world of frictionless commerce-made possible by new technologies, a new mindset, and new demands from Millennial consumers.” (Catalogue)

The vision-driven leader : 10 questions to focus your efforts, energize your team, and scale your business / Hyatt, Michael S.
New York Times bestselling author and America’s leadership mentor offers leaders six tools for crafting an irresistible vision for their business, rallying their team around the vision, and distilling it into actionable plans that drive results. Having a clear, compelling vision–and getting buy-in from your team–is essential to effective leadership. If you don’t know where you’re going, how on earth will you get there? But how do you craft that vision? How do you get others on board? And how do you put that vision into practice at every level of your organizationIn The Vision Driven Leader, New York Times bestselling author Michael Hyatt offers six tools for crafting an irresistible vision for your business, rallying your team around the vision, and distilling it into actionable plans that drive results. (Catalogue)

Inclusify : the power of uniqueness and belonging to build innovative teams / Johnson, Stefanie K
“Wall Street Journal Bestseller In this groundbreaking guide, a management expert outlines the transformative leadership skill of tomorrow-one that can make it possible to build truly diverse and inclusive teams which value employees’ need to belong while being themselves value. “(Catalogue)

New management books have been arriving at Wellington City Libraries.

Leadershift : the 11 essential changes every leader must embrace / Maxwell, John C.
“Internationally recognized leadership expert John C. Maxwell teaches readers how to shift their leadership to keep innovating, improving, and influencing others in today’s fast-paced world.  In Leadershift, John C. Maxwell helps leaders gain the ability and willingness to make leadership changes that will positively enhance their organizational and personal growth. He does this by sharing the eleven shifts he made over the course of his long and successful leadership career.” (Catalogue)

Fix this next : make the vital change that will level up your business / Michalowicz, Mike
From Mike Michalowicz, the author of PROFIT FIRST, CLOCKWORK, and THE PUMPKIN PLAN, comes the ultimate diagnostic tool for every entrepreneur.
The biggest problem entrepreneurs have is that they don’t know what their biggest problem is. If you find yourself trapped between stagnating sales, staff turnover, and unhappy customers, what do you fix first? Every issue seems urgent — but there’s no way to address all of them at once. The result? A business that continues to go in endless circles putting out urgent fires and prioritizing the wrong things. Fortunately, Mike Michalowicz has a simple system to help you eradicate these frustrations and get your business moving forward, fast.” (Catalogue)

The good fight : use productive conflict to get your team and organization back on track / Davey, Liane Margaret
More productivity. Less drama. It all starts with a healthy conflict culture. In the modern workplace, conflict has become a dirty word. After all, conflict is antithetical to teamwork, employee engagement, and a positive company culture. Or is it? In The Good Fight, Liane Davey shows you how to create the productive conflict your organization needs to get along and get stuff done. Drawing on her twenty-year career as an advisor to the C-Suite, Davey shares real-world examples and practical tools you and your team can use to handle even the most contentious conflicts as allies–instead of adversaries..” (Catalogue)

Charismatic leadership : the skills you can learn to motivate high performance in others / Murray, Kevin
The Charismatic Leader will show you how to be a powerful influencer with your peers, your colleagues and your customers. You’ll learn why charisma is a vital asset in any organization, understand its essential components, find out how to grow your charismatic presence and discover why you need the companion skills of coaching, problem-solving and empathy. Using charisma effectively helps everyone perform at a high level. This book will show you how..” (Catalogue)

Your stand is your brand / Gentempo, Patrick
A go-to guide for entrepreneurs to succeed by taking a clear stand and aligning their business with their values. In today’s polarized culture, all entrepreneurs and business executives need to recognize that trying to stay in the middle of the road in an attempt to appeal to as wide an audience as possible is a recipe for failure. This book will reveal an innovative process to get your business’s brand clarified, organized, and articulated in a compelling way. It offers readers a 5-P Expansion Sequence, a structural model consisting of Philosophy, Purpose, Psychology, Procedure and Prosperity. Nailing these 5 Ps is the foundation for the brand and the stand it is taking. Get ready to be challenged to break limiting patterns and grow a business brand and financial success. (Catalogue)

Overdeliver : build a business for a lifetime playing the long game in direct response marketing / Kurtz, Brian
In this book, “titan” of direct marketing Brian Kurtz teaches you how to find and sell to your audience without ever losing sight of the people you are selling to, and without compromising on the respect and care they deserve. This book is about direct marketing, or “measurable marketing,” in any medium. Brian explains the 4 Pillars of Being Extraordinary, the 5 Principles of Original Source, how to track the metrics that matter, strategies and tactics to build a responsive database (list building), how to tailor offers to your list, the 7 Characteristics of World-Class Copy-Writers, multichannel marketing, the importance of customer service, how to overdeliver, and so much more!” (Catalogue)

Want to get into web design and development: Here are some great Lynda.com courses

Careers in web design and development    This short 30 minute video enables you to explore creative-oriented career paths in web design and development  including user experience (UX) design, user interface (UI) design, internet marketing, graphic design and more.  Jen Kramer explains which personality types are best suited for each different career and the skills required as well as covering which tools are current in each field and why coding is still a key literacy for web designers.

Introduction to Web Design and Development. In this course which runs for just so 3 ½ hours, James Williamson introduces the essential concepts, tools, and learning paths for web design including what it means to be a web designer, areas to specialize in. He talks to five prominent designers and developers about their journey. Lastly, he outlines learning paths for where to go next including standards and accessibility, responsive design and the three core web technologies: HTML, CSS, and JavaScript.

Succeeding in web development: Full stack and Front end If you are considering becoming a web developer there are a range of technologies and career options to explore. This course provides a map of thecore technologies and how to go about mastering them. The main responsibilities are shared between front-end developers who specialise in websites and back-end developers who work with serves and databases. Also there is the full-stack developer role who overseas all aspects of a project. This 1 hour course led by Ray Villalobos will also provide tips on what you need to connect these skills to jobs.

Web Programming Foundations Instructor Morten Rand-Henderson leads a fun and fast-paced course which takes you on a deep dive into the world wide web and the underlying structures you need to understand to build robust applications and websites. To be an effective web programmer you need to understand what happens when you enter an URL or lick on a link. This course provides that.

A sampling of latest management books here at Wellington City Libraries

The execution factor : the one skill that drives success / Perell, Kim
Learn the best-kept secret of the world’s most successful entrepreneurs: EXECUTION
Kim Perell made headlines for her amazing transformative story of a startup entrepreneur to an internationally renowned CEO and prominent angel investor. From her modest beginnings at her kitchen table, she went from broke to multi-millionaire in just a few short years. Now, in The Execution Factor, she offers indispensable wisdom as she shares her personal journey and proven program for achieving success. By the time you’ve completed the book you will have a have a blueprint to achieve your dreams in business and in life. Don’t settle for ordinary when you can have extraordinary. Master execution and change your life.” (Catalogue)

The four greatest coaching conversations : change mindsets, shift attitudes, and achieve extraordinary results / Connor, Jerry
“Over 100,000 coaching conversations with leaders, managers, and others seeking meaningful transformation, distilled into the key insights and actions that will deliver lasting change in attitude and behavior. Based on data and insights from thousands of conversations with leaders conducted by the talented coaches of BTS Coach, comes the first book to bring BTS Coach’s research-based coaching process directly to leaders, managers, or anyone coaching individuals or teams, The book reveals four essential mindsets (Be, Relate, Think, Inspire) that can each be transformed through four powerful coaching conversations. These conversations are the difference between coaching that is merely helpful and coaching that is truly transformational. Discover a series of proven tools for sparking your own powerful conversations that will get the very best out of yourself and those around you. Book jacket.” (Catalogue)

How to talk to anyone at work : 72 little tricks for big success communicating on the job / Lowndes, Leil
From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business professionals at any level communicate for success on the job You face tough communication challenges every day at work, both in person and online–a toxic boss, backstabbing coworkers, office politics, and much more. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes’ more than 20 years of training business professionals, from entry-level new hires to CEOs. After you’ve mastered the unique “bag of little tricks” in this book, you will know How to Talk to Anyone at Work
(Catalogue)

Success through diversity : why the most inclusive companies will win / Fulp, Carol
Explores how investing in a racially and ethnically diverse workforce will help make contemporary businesses more dynamic, powerful, and profitable.
In our fast-changing demographic landscape, companies that proactively embrace diversity in all areas of their operations will be best poised to thrive. Renowned business leader and visionary Carol Fulp explores staffing trends in the US and provides a blueprint for what businesses must do to maintain their competitiveness and customer base, including hiring in new ways, aligning managers around diversity, providing new kinds of leadership development, and engaging employees to embrace differences. Using detailed case histories of corporate cultures such as the NFL, Eastern Bank, John Hancock, Hallmark Health, and PepsiCo, as well as her own experiences in the workplace and in advising companies on diversity practice, Fulp demonstrates how people of different races and ethnicities represent an essential asset to contemporary companies and organizations.” (Catalogue)

Leadership strategy and tactics / Willink, Jocko
“The ultimate guide on leadership from the number one New York Times bestselling co-author of Extreme Ownership and The Dichotomy of Leadership. Decorated ex-US Navy SEAL officer Jocko Willink delivers hard-won leadership principles that have been tested and proven on the battlefield, in business and in life. Leadership Strategy and Tactics takes the guesswork out of leadership by translating theory into practical skills and manoeuvers that leaders at all levels can apply, practice and execute. From the #1 New York Times bestselling co-author of Extreme Ownership, this book is a powerful and pragmatic step-by-step guide to leading any team, in any situation, to victory. (Catalogue)

Needing to upgrade your IT skills for the post-covid world?

Our Lynda.com resource has fantastic resources to help you. This post introduces you to a range of videos on cloud computing including Cloud Architecture and Cloud Administration.

Cloud computing careers and certifications: First steps Thinking about a career in cloud computing, but don’t know where to begin? This course outlines the steps to a career path and certifications that you should consider if you are interested in transitioning to cloud computing. The course focuses on the major cloud platforms and looks at a variety of career paths including IT pro, developer, analyst and architect roles. The course is aimed at beginners and is 1hr 20 minutes .

Cloud Architecture: Core Concepts: This is another beginner’s level course running at 1 ½ hours.  The course aims to build your cloud computing skills by familiarizing you with the business and tech-related basics of creating a cloud architecture.   The course moves from the fundamentals  to the technical requirements and then leads you through the process of building your first architecture.

Careers in Cloud Computing: IT Pro to Microsoft Cloud Pro   This intermediate level course (1 hr 45 mins) is very relevant today as more and more businesses adopt cloud-based technologies.  Moving to cloud-based systems requires a new approach to IT management including a whole new suite of tools and skills.  This course equips IT professionals to shift their careers and embrace cloud technology, and focusses mainly on Microsoft cloud services.  However additional platforms such as Amazon Web Services is also covered.

Build your knowledge of Cloud Administration This valuable learning path (20 hours)  contains a series of videos which will enable you to have a good grasp of cloud principles and services including AWS, Azure and Google Cloud Platform .  It also gives you a chance to practice what you have learned and to certify your achievement.  Te The module consists of 9 courses.

Needing to Retrain in post-Covid 19? Check out these great courses

The Covid-19 pandemic has impacted many industries and professions resulting in many redundancies and necessitating people to hitherto would never have thought of needing to do so, make a transition to a different profession. I’ve included a couple of freely available articles which may be of use as well.

From the website Stuff yesterday was this Coronavirus: Where will the jobs be in a post-Covid-19 world?

Finding Jobs And Building Careers In The Age Of COVID-19 And Beyond From the Entrepreneur website.

Career Advice from Some of the Biggest Names in Business (2hrs 15mins)
This course, (recently updated) brings together the best insights from Lynda.com’s collection of interviews with LinkedIn influencers…including Richard Branson and Bill Gates. Each interview provides short and thoughtful tips you can use to propel your own career in the right direction.

Switching your career (1hr 10 mins)
The secret to successfully switching careers lies in identifying your transferable skills and creating personal and professional personas that work in your new industry…..You need to be able to convince employers you can make the leap to a new role or industry. Dr Dawn provides tips for rebranding yourself and nailing the interview by turning tough questions to your advantage.

Cloud computing careers and certifications: First steps (1hr 20mins)
Interested in transitioning to a career in cloud computing? Explore potential career paths and the certifications that can help you accelerate your professional transformation. Topics include:
IT pro roles: developer, analyst and architect
IT pro skills: virtualization, networking, and scripting
Certifications:AWS, Azure, GCP, and IBM
Programming languages
Cloud career paths
Emerging technologies and careers

Web Career Clinic (course 9hr 21m)
Get web career advice from veteran web designer Lauren Bacon. Interested in a career in web design, programming, UX, SEO, project management, or content development, this course is a great place to learn about the career options that are available to you.

Careers in Cloud Computing: IT Pro to Microsoft Cloud Pro This course equips IT professionals to shift their careers and embrace cloud technology…Andrew Bettany also helps you map where you may want to specialize, where you need to be skill-wise, and how to create a path to get there.

New management books just received at Wellington City Libraries

How to not always be working : a toolkit for creativity and radical self-care / Grace, Marlee
“This book is a quiet revolution, a guide filled with practical advice to help you curb your obsessions and build boundaries between your work, your job, and your life. From business anecdotes about fulfilling orders to more personal stories …, this book is full of wisdom and resilience, with plenty of discussion about ritual and routine as ways to create effective and positive creative life change. Part workbook, part advice manual, part love letter, How to Not Always Be Working ventures into the space where phone meets life, helping readers to define their work-what they do out of sense of purpose; their job-what they do to make money; and their breaks-what they do to recharge, and to feel connected to themselves and the people who matter to them. Grace addresses complex issues such as what to do if your work and your job are connected, provides insights to help you figure out how much is too much, and offers suggestions for making the best use of your time.”. (Catalogue)

What you do is who you are : how to create your business culture / Horowitz, Ben
“Ben Horowitz, a leading venture capitalist, modern management expert, and New York Times bestselling author combines lessons both from history and modern organisational practice with practical and often surprising advice to help us build cultures that can weather both good and bad times. The times and circumstances in which people were raised often shape them – yet a few leaders have managed to shape their times.

Samsung Rising: Inside The Secretive Company Conquering Tech [paperback] / Cain, Geoffrey
An explosive expos of one of the biggest and most secretive companies in the world, Samsung, as the Korean juggernaut battles Apple and Sony to dominate the world of technology. Based on years of reporting on Samsung for the Economist, the Wall Street Journal, and Time from his base in South Korea, and his countless sources inside and outside the company, Geoffrey Cain offers a penetrating look behind the curtains of the biggest company nobody in America knows.” (Catalogue)

The end of marketing : humanizing your brand in the age of social media and AI / Gil, Carlos
“Traditional marketing is dead. Engage with consumers that tune out from brand marketing and transform your customer relationship management, as AI, chatbots and social media continues to redefine marketing. Social networks are the new norm and traditional marketing is failing in today’s digital, always-on culture. Businesses across the world are having to face up to how they remain relevant in the choppy waters of the digital ocean. In an era where a YouTube star gets more daily impressions than Nike, Coca-Cola and Walmart combined, traditional marketing as we know it is dead” (Catalogue)

Charismatic Leadership: The Skills You Can Learn To Motivate High Performance In Others [paperback] / Murray, Kevin
“Develop the key skills that will make you a charismatic leader and more easily win over customers, peers and colleagues and create a culture where everyone succeeds… The Charismatic Leader will show you how to be a powerful influencer with your peers, your colleagues and your customers. You’ll learn why charisma is a vital asset in any organization, understand its essential components, find out how to grow your charismatic presence and discover why you need the companion skills of coaching, problem-solving and empathy. Using charisma effectively helps everyone perform at a high level. This book will show you how..” (Catalogue)

Managing Organizational Conflict [paperback] / Blank, Sam
“Conflict in business and personal relationships is inevitable–much of the success of companies depends on how well they respond to it. Developing rapport, collaboration and cooperation hinges on positive conflict management strategies that stimulate innovation and growth where companies can look for solutions to common issues and needs. Conflict management can address dysfunctional outcomes that result in job stress, less effective communication and a climate of distrust, where working relationships are damaged and job performance reduced. At a time when the business world and the economy are ever-changing, organizations must minimize and resolve internal and external conflicts to remain vibrant and profitable. Drawing on examples from a wide range of corporate experiences, this volume provides role-playing scenarios, checklists, tables and research studies to help employees, managers and owners better comprehend the dynamics of conflict in every interaction.” (Catalogue)