Under Alert Level 2, Wellington City Libraries have reopened and will return to their normal opening hours from Monday 15 June. Here are some answers to frequently asked questions below. If your query is not included, please email us at firstname.lastname@example.org and library staff will be happy to help you.
What branches are open under level 1?
As of Monday 15 June all 13 branches will return to their normal opening hours.
Can I return my books through the after hours slots in our libraries?
Yes, for those libraries that have after hours slots, you can return books when the libraries are closed.
Although the due date for all items issued before the lockdown was extended to 6 July, you can return them whenever our libraries are open (or via after-hours slots) and we will waive any overdues related to the closures. Please note that items issued since the Level 2 reopening have regular due dates.
What safety measures are in place to protect staff and visitors?
Although we are back to normal operating hours, we all need to continue taking some safety measures, so please:
- stay home if you, or anyone in your bubble is unwell
- use the hand sanitiser provided
When will library events, like storytimes, start again in libraries?
Face-to-face events, such as Storytimes and Baby Rock & Rhyme, will resume between Monday 15 June and Friday 26 June. Please visit the Event Calendar for more details.
I signed up for a library account while you were closed - will my card still work?
Yes, your card number is valid for six months. We posted out library cards to everyone who signed up, so please take it to your local library to extend your membership.
Are you quarantining items returned to libraries?
We will not be quarantining items recently returned, following best practice guidelines issued by SOLGM (Society of Local Government Managers) and the Head of COVID-19 Response Unit. They were developed after consultation with the Ministry of Health, National Library of New Zealand, PLNZ (Public Libraries New Zealand) and LIANZA (Library and Information Association New Zealand Aotearoa). As the risk of COVID-19 transmission from library returns is very low, we will be removing returned items from borrower accounts and shelving them as they are returned, as is our usual practice.