Category: Soft skills

Learning from failure

Linda

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A young woman I know recently failed her first attempt at her driving practical.

Ironically, it wasn’t a case of doing something wrong.  She did what she had been instructed to do, which was stop when the light turned red.  Unfortunately, in this case, it was in the middle of the intersection ….

The assessor saw the funny side, telling her it wasn’t often people were failed for doing the right thing.  This time though, the right thing was the wrong thing for the time and place. 


She told me how embarrassed she was, as, up until that moment she felt she was doing really well and was going to pass. I asked her “OK, so what have you learned from this?”  

Because for every failure in life there is a lesson to be learned if you are inclined.  Sometimes it takes making a mistake more than once to learn from it.

Most successful business and sportspeople will tell a similar story.  For all the success – the awards, the achievements, the medals – there have been total bombs.  Ideas that should have worked but didn’t.  The mis-steps and mis-readings relating to customer requirements or the state of the market. Things that go spectacularly wrong.  

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The thing with successful businesses is that they learn from the failure, pick themselves up and move forward.  

My young friend has done the same and booked another driving test, this time with some additional, hard earned, practical knowledge, and all going well, will soon be issued with a driver’s license. 

It’s all about the attitude to failure.

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Below is a compilation of some library resources that guide readers to a better understanding of failure and the lessons (both business and life) that can be learned from the experience.

In this Forbes article 20 leaders share times they have failed and the lessons they learned from those experiences that guided them later success.

Failure has taught me lessons I would never otherwise have understood.  I have evolved more as a result of things going wrong than when everything seemed to be going right.  Out of crisis has come clarity …
Elizabeth Day , author of How to fail

Elizabeth Day, author of two of the books below, has her podcast, How to fail, available via several platforms.

How to fail : everything I’ve ever learned from things going wrong / Day, Elizabeth
“Inspired by her hugely popular podcast, How To Fail is Elizabeth Day’s brilliantly funny, painfully honest and insightful celebration of things going wrong. This is a book for anyone who has ever failed. Which means it’s a book for everyone. … It’s a book about learning from our mistakes and about not being afraid. Uplifting, inspiring and rich in stories from Elizabeth’s own life, How to Fail reveals that failure is not what defines us; rather it is how we respond to it that shapes us as individuals. Because learning how to fail is actually learning how to succeed better. And everyone needs a bit of that.” (Adapted from Catalogue)

Failosophy : a handbook for when things go wrong / Day, Elizabeth
“‘Most failures can teach us something meaningful about ourselves if we choose to listen’ In Failosophy Elizabeth Day brings together all the lessons she has learned, from conversations with the guests on her award-winning How to Fail podcast, from stories shared with her by readers and listeners, and from her own life, and distils them into seven principles of failure. Practical, reassuring and inspirational, these principles offer a guide through life’s rough patches. From failed exams to romantic break-ups, from career setbacks to confidence crises, from navigating anxiety to surviving loss, Failosophy recognises, and celebrates, the fact that failure connects us all. It is what makes us human. With insights from Malcolm Gladwell, Phoebe Waller-Bridge, Lemn Sissay, Frankie Bridge, Nigel Slater, Emeli Sande, Alain de Botton, Mabel, Fearne Cotton, Meera Syal, Dame Kelly Holmes, Andrew Scott and many, many more, Failosophy is the essential handbook for turning failure into success.” (Catalogue).  Also available as EBook Libby and EAudiobook Libby

If you should fail : a book of solace / Moran, Joe
“Do you ever feel like a failure? Enter widely acclaimed observer of daily life Professor Joe Moran, not to tell you that everything will be all right in the end, but to reassure you that failure is an occupational hazard of being human. It’s the small print in life’s terms and conditions. Covering everything from examination dreams to fourth-placed Olympians, If You Should Fail is about how modern life, in a world of self-advertised success, makes us feel like failures, frauds and imposters. We need more narratives of failure, and to see that not every failure can be made into a success – and that’s OK. As Moran shows, even the supremely gifted Leonardo da Vinci could be seen as a failure. Most artists, writers, sports stars and business people face failure. We all will, and can learn how to live with it. … Combining philosophy, psychology, history and literature, Moran’s ultimately upbeat reflections on being human, and his critique of how we live now, offers comfort, hope – and solace.” (Adapted from Catalogue)

Failure is an option : how setbacks breed success / Robson, Terry
“Everybody has experienced failure at some stage – and we will no doubt experience it again, perhaps many times. The question is: does failure get the credit it deserves? In this inspiring and practical book, Terry Robson reveals how success cannot be achieved without a willingness to embrace failure – and shows us the opportunity that failure presents us to reflect and reassess. He delves into the notion of failure from philosophical, psychological and spiritual perspectives, and provides the tools we need to not only cope with failure, but also to learn from it”–Back cover.” (Catalogue)

Adapt : why success always starts with failure / Harford, Tim
“Outlines a counterintuitive approach to changing the world by assessing its failures, drawing on myriad disciplines to argue that complex challenges must be met through adaptive trial-and-error practices that do not depend on expert opinions or ready-made solutions.” (Catalogue)

 

 

Fail brilliantly : exploding the myths of failure and success / Davidow, Shelley
“We all spend much of our lives trying to cope with failure; sometimes we try to assign value to it, but failure looms as a debilitating concept in millions of lives, affecting children and adults alike. Fail Brilliantly proposes a radical shift: erase the word and concept of failure from the realms of education and human endeavors. Replace it with new words and concepts. This shift in position has the potential to transform our lives and ultimately reshape our definition of success!” (Catalogue)

Fueled by failure : using detours and defeats to power progress / Bloom, Jeremy
“Shining a light on the baggage he, and many other successful entrepreneurs bring along on their journey to success, professional athlete turned CEO and philanthropist Jeremy Bloom, spotlights the bag marked “failures” and unpacks. Captivating readers with anecdotes and takeaways from his successes, Bloom pulls at the common failure thread that unites him with his audience and tackles the rarely discussed facets of failure relevant to reaching career and business goals. Bloom takes aspiring and early stage entrepreneurs from the hilltops of Torino to NFL practice grounds to the struggles of startup, revealing tactical secrets – personal and learned from popular business associates, coaches, and teammates – to surviving setbacks while searching for success. Making the case (proven by many highly respected entrepreneurs) that success is never linear, Bloom introduces tactics for managing expectations for ourselves and team, recovering and rebounding after defeat, knowing what to keep and what to toss when it comes to failure’s lessons, and plotting a new course. Lessons and practices are illustrated by Jeremy’s own story, which include NFL Hall of Famers, Olympic champions, and insights and advice from business leaders. Case studies and interviews with other practicing entrepreneurs are also presented. “–” (Catalogue)

You are awesome : how to navigate change, wrestle with failure, and live an intentional life / Pasricha, Neil
“We are living in an era with the highest-ever rates of longevity, education, and wealth. For most of us famine, plague, and other life-threatening catastrophes are the stuff of history books. But there is one side effect: We no longer have the tools to handle failure– or even perceived failure. Pasricha shows us that we need to change the way we view failure. Here he shares the secrets to building resilience, which will allow us to navigate change and live an intentional life. — adapted from jacket” (Catalogue)

Win or learn : the naked truth about turning every rejection into your ultimate success / Cohen, Harlan
“The fear of rejection is universal. From being on the receiving end of a breakup to being turned down for your dream job, we’ve all experienced the sharp sting of rejection and grown to fear the risks that might lead to our next failure. After years of relentless risk-taking and rejection, New York Times bestselling author Harlan Cohen has unlocked the secret to sparking success without the fear of failure. In Win or learn, Cohen guides you through a life-changing experiment to identify your dreams, eliminate your fears, and confidently take the risks necessary to achieve every goal you set. Through Cohen’s approach, you’ll learn to want more, risk more, and ultimately achieve more”–Page 4 of cover.” (Catalogue)

Bounce back : how to fail fast and be resilient at work / Kahn, Susan
“Success. Innovation. Creativity. Growth. We all want these things at work – but the one thing they all have in common is that they involve failure. A fear of failure, or the inability to bounce back and learn from failures, is one of the biggest things that can hold us back in our professional development – so how do we learn how to fail well and develop our resilience? Wherever we work, and whatever role we deliver, we all have the power to change our thinking and our response to failure – Bounce Back is here to help. Written by consultant and teacher, Dr Susan Kahn, this book will show you how to embrace failure. Failing fast, failing well, and learning how to be agile and resilient at work is a vital part of being a successful and innovative leader, approaching opportunities with excitement and creativity, and driving forward your personal and professional growth. Packed with practical exercises, inspirational case studies, and a useful resilience self-assessment guide, Bounce Back will show you how to invest in your resilience in a deliberate way, and empower you to face risk head-on. From learning how to respond well to critical feedback, to understanding cultural attitudes to failure around the world, this book will help you be a stronger, more resilient you”– Provided by publisher.” (Catalogue)

If you need more information please contact the Prosearch team at the library.  We can help you find information across a range of perspectives and resources.  All enquiries are treated in confidence.

 

Working on your EQ

Linda

Last week, a now former Minister of the Crown, noted, in an apologetic statement to the media, that his …wife had often commented that he needed to work on his emotional intelligence and now was the time to take her “sage advice”.

But what is “emotional intelligence” (more often shortened to EI or EQ) and why is it necessary?  Is it something you have or is it, like many leadership and interpersonal personal skills, something you can develop?  If so, how do you “work on it”?

Psychology today says :
Emotional intelligence refers to the ability to identify and manage one’s own emotions, as well as the emotions of others. Emotional intelligence is generally said to include a few skills: namely emotional awareness, or the ability to identify and name one’s own emotions; the ability to harness those emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same.

As a theory the concept of emotional intelligence was developed in the 1990s, however it was the publication of Daniel Goleman’s book Emotional Intelligence that brought the importance of EQ to the attention of the wider public, particularly the business world.

Some years later Emotional Intelligence was named one of the 25 “Most Influential Business Management Books” by TIME Magazine and 25 years on from the publication of that best selling book Goleman’s work is still referenced.

In this TED talk Goleman outlines strategies to become more emotionally intelligent.

To help you on your EQ/Emotional intelligence journey we’ve collated some resources for you.

Articles

5 things emotionally intelligent managers do differently
“… leaders with a high level of emotional intelligence are essential to a company’s success”.

3 signs you need to improve your emotional intelligence
“When you lack emotional intelligence, other people often do not want to work with you, to engage with your projects, or to go the extra mile to help you succeed”.

Developing Emotional Intelligence As A Leader
“In this article, we’ll outline ways of developing emotional intelligence as a leader based on the four elements in Daniel Goleman’s original research: Self-Awareness, Self-Regulation, Empathy, and Social Skill”.

Why emotional intelligence is important in leadership
“Leaders set the tone of their organization. If they lack emotional intelligence, it could have more far-reaching consequences, resulting in lower employee engagement and a higher turnover rate”.

Seven Traits Of An Emotionally Intelligent Leader
“… it goes without saying that emotional intelligence, which directly affects how a leader perceives, uses, understands and manages their own emotions and the emotions of others, is extremely important. It’s no longer just a nice-to-have skill, but one of the World Economic Forum’s Top Ten skills to thrive in the fourth industrial revolution (and it arguably underpins the other nine)”.

Online courses via Linkedin Learning (freely available with Library membership)

Developing Your Emotional Intelligence
 Executive coach and organizational psychologist Gemma Roberts explains what emotional intelligence (EQ) is and why it’s important. She helps you become more self-aware so that you can identify triggers that may hijack your performance. Gemma also helps you align your intentions and your impact so that you can build strong and collaborative relationships.

Communicating with Emotional Intelligence
In this course, Brenda Bailey-Hughes defines exactly what emotional intelligence is and how it can help you manage your emotions and build stronger relationships. Learn how to understand others’ perspectives, balance empathy and accountability, demonstrate listening, and respond appropriately to a variety of verbal and nonverbal cues. Using these simple techniques, you can quickly improve your communication and make conversations at work and home more productive and satisfying.

Leading with Emotional Intelligence
In this course, Britt Andreatta shares how to boost your emotional quotient (EQ) to better lead teams, work with peers, and manage up. Learn what emotional intelligence is and how it factors in at work, and discover concrete techniques for raising your own EQ. This includes perceiving yourself accurately, exercising emotional self-control, understanding and managing your triggers, and developing empathy. Then, turn those lessons around to build your awareness of others and become a more inspiring—and effective—leader.

From the book collection

Emotional intelligence : a simple and actionable guide to increasing performance, engagement and ownership / Jacobson, Amy
“With the world in crisis, organisations are switching their key focus from product and sales to their people and mindset. Emotional intelligence is the ability to identify and manage one’s personal emotions and the emotions of others. Our emotions drive everything we do as humans, and organisations with people who can recognize these drivers in themselves and know how to interact with others with different communication styles will dramatically improve their performance, capability and staff engagement. This comprehensive and practical book cuts through the hype to simplify Emotional Intelligence into familiar language and actionable tools for immediate results.” (Catalogue)

The emotionally intelligent workplace : how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations
“How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book’s contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.” (Catalogue)

On emotional intelligence
“In his defining work on emotional intelligence, Dan Goleman has found that it is twice as important as other competencies in determining outstanding leadership.If you read nothing else on emotional intelligence, read these 10 articles. We’ve combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you monitor and manage your emotions–and boost your success.” (Catalogue)

 

Emotional intelligence : why it can matter more than IQ / Goleman, Daniel
“Everyone knows that high IQ is no guarantee of success, happiness, or virtue, but until Emotional Intelligence, we could only guess why. Daniel Goleman’s brilliant report from the frontiers of psychology and neuroscience offers startling new insight into our ‘two minds’– he rational and the emotional — and how they together shape our destiny”–Publisher website.” (Catalogue)
Also available as EBook Borrowbox, EBook Overdrive, EAudiobook Overdrive,

EQ applied : the real-world guide to emotional intelligence : how to make emotions work for you, instead of against you / Bariso, Justin
“In this age of social media attacks, constant distraction, and rampant corruption, a high emotional intelligence quotient, or EQ, is more important than ever. Justin Bariso brings the concept of emotional intelligence up to date and into the real world, combining scientific research with high-profile examples and personal stories. For example, in EQ Applied you’ll: – examine one of the most famous business stories of all time-Steve Jobs’s exit and return to Apple-from a completely different angle . . . and reveal a major lesson in the process – learn how to control your emotional reactions-and see how a modern day “miracle” brought this ability to life – learn how to break bad habits and escape “emotional hijacks” – discover how emotional intelligence can be used for evil-and how you can protect yourself Learn how to make emotions work for you, instead of against you. That’s EQ Applied.” (Catalogue) EAudiobook Overdrive

Fully human : 3 steps to grow your emotional fitness in work, leadership, and life / Packard, Susan
“HGTV cofounder Susan Packard launches the next chapter in emotional intelligence (EQ), and shows you how to increase your personal satisfaction and productivity–in work and life–via her three-step path toward EQ Fitness. Emotions can sink us, or they can power us like fuel to succeed. Many of us show up for work, and life, feeling lonely even in a room full of people, or bringing unproductive emotions into work, like anger or fear. You don’t have to feel this way. Susan Packard offers an accessible new guidebook to grow your emotional fitness, and it’s arrived just in time, as technology is quickly becoming our main interface for communication. No matter where you are in your career, success is an inside job. Packard lays out how to develop interdependent work relationships, and for leaders, how to build healthy company cultures. Packard introduces us to successful people, and companies, that are rich with ‘connector’ emotions like hope, empathy and trust-building. She tackles unconventional topics, like how workaholism keeps us emotionally adolescent, and how forgiveness belongs in the workplace too. Packard shares her EQ Fit-catalyzed success at HGTV and the stories of the executives she coaches in mindfulness and other emerging techniques, and she teaches an ‘inside out’ practice of self-discovery, which helps you uncover unproductive emotions, and dispel them. The best leaders balance power and grace, and everyone can effectively use resilience–an ability to endure tough situations and make tough decisions, and vulnerability, a willingness to open up, change, and admit when we need help. She offers new tools to bring our strongest emotional selves to work each day”– Provided by publisher.” (Catalogue)
Also available as ebook

The language of emotional intelligence : the five essential tools for building powerful and effective relationships / Segal, Jeanne
“Learn how to increase your emotional intelligence with five simple tools It’s no secret that emotional intelligence plays a crucial role in your relationships. But how do you apply these specialized skills in everyday life? It’s easy–with this practical, ready-to-use guide by a renowned expert in the field of emotional intelligence and communication. Using the latest research and true-to-life examples, Dr. Jeanne Segal’s step-by-step program shows you how to incorporate the five basic tools of emotional intelligence to enhance your relationships in the workplace, at home, and in all areas of your life. You’ll learn how to: “Read” other people Make powerful connections Defuse arguments and conflicts Repair wounded feelings Understand nonverbal cues Build stronger, more satisfying relationships Packed with simple exercises, revealing self-quizzes, and proven calming techniques, this user-friendly guide can help you reach into the hearts and minds of others–sometimes without saying a word! Once you master the language of emotional intelligence, you’ll be able to form mutually rewarding bonds that last a lifetime. Dr. Segal’s method is a complete, hands-on approach to one of the most important life skills you will ever learn.” (Catalogue)

Emotional intelligence at work : the untapped edge for success / Weisinger, Hendrie
“Access an Untapped Source of Success At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical –Rita McGlone, assistant director of executive education, The Wharton School of Business Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.” (Catalogue)

Self-awareness
“Self-awareness is the bedrock of emotional intelligence. It enables you to see your talents, shortcomings, and potential–but you won’t be able to achieve it through personality tests or quarterly feedback alone. This book will teach you how to understand your thoughts and emotions, how to persuade colleagues to share what they really think of you, and why self-awareness will spark more productive and rewarding relationships with your employees and bosses. This volume includes the work of: – Robert Steven Kaplan – Susan David – Tasha Eurich – H. James Wilson– Provided by publisher.” (Catalogue)

If you need more information please contact the Prosearch team at the library.  We can help you find information across a range of perspectives and resources.  All enquiries are treated in confidence.

The art of giving and receiving feedback

Linda

“You shouldn’t wear stripes dear.  That top makes you look like a little barrel”. 

So said one colleague to another in a former workplace. 

In a similar exchange (same workplace),  I was taken aside by a kindly co-worker who advised me that my chosen shade of lipstick was “too bright”.

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We’ve all had it at some point.  The “helpful”, unasked for, feedback someone feels obliged to give and which often catches us off-guard and leaves us feeling personally attacked.

The usual response to such “advice” is either stunned silence at the audacity/inappropriateness of the feedback giver or more often, a curt variation of  “If I want your opinion I’ll ask”.

In the above examples, whilst most likely well meant, the delivery of said feedback was not tactful, expected and ultimately not good for workplace relationships.

Alternatively, what about when you have received a glowing compliment only to shrug it off with an “Aww shucks, it was nothing” attitude when in fact you had worked darned hard to deliver?

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Giving – and receiving – feedback is a necessary part of communication in the workplace.  Effective feedback should encourage, train and guide us even if it challenges us.  Delivery, however, no matter the direction – upwards, downwards or sideways to a hoamahi (colleague) – requires a degree of tact, sensitivity or emotional intelligence.  

Unfortunately, when badly delivered, feedback can damage workplace relationships as it is perceived as threatening and the receiver can become defensive or even hostile.

Whether you are a manager of people, a co-worker or employee, learning how to deliver and accept feedback is a skill that can be developed with a little effort and awareness.

To assist this week’s blog features a compilation of resources for different workplace scenarios, all offering tips and guidance on how to improve your acceptance and delivery of feedback. 

First though, what is feedback?
This Hotjar blog sums it up nicely :

Employee feedback is any information exchanged by employees (formally or informally) regarding their performance, skills, or ability to work within a team. Both supervisors and peers may deliver feedback, and when done tactfully, the process can create a stronger, more harmonious workplace.

Positive and negative feedback is important because it helps break bad habits, reinforces positive behavior, and enables teams to work more effectively toward their goals.  

Why is it important to give feedback?  Research presented in this article discusses why employees want feedback and ways to make it constructive.

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How do you find ways to give feedback without offending?  
Approach everyone you give feedback to as if they are an iceberg, as there is more below the surface when you deliver structured feedback.

Striking the right balance when giving feedback is a fine line.  This Inc. article outlines words to use to make feedback more effective for the recipient while this article outlines the ABC Feedback Formula for those who find the giving of feedback a scary proposition.  However the skill is in not softening the feedback to a point where the message is lost on those to whom it is being given.

It is generally assumed that feedback should be given verbally, in person.  A recent HBR article presents a case for the times it is more appropriate to give feedback in writing.  The authors state :

Consider what works best for the context, audience, and goals of your specific situation. Spoken and written feedback are both necessary, and each has their time and place.

If you are sensitive to criticism, having your work practices or behaviours critiqued will not be easy.  This article suggests three things to do the next time you get criticism that stings while this one offers some tips to help you take feedback the right way.  This article explains how to tell whether the criticism is fair or unfair, before offering tips on handling criticism with good grace, and making it work for you.  

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It ‘s not just the giving and receiving of negative feedback that matters.  There’s a skill to providing and accepting positive feedback as this TED talk discusses.

As a leader,  do you compliment your team when they do something well?  Or even your team mates?  Praise can be a big motivator and an important leadership practice.  

As an employee you may be put in the position of passing feedback upwards.  It’s sometimes hard (and scary) to give feedback to your boss.  The advice in this article is to first develop a relationship with the manager, and as a manager, when feedback is offered, accept it graciously.

Remember though, there’s a difference between validation and feedback.  Sometimes feedback is requested when what is wanted is validation of behaviours rather than a critique.  If you find yourself faced with that situation there’s some advice to be found here. 

What if your manager or workplace just doesn’t do feedback?  Some companies, particularly if they are small, don’t prioritise performance appraisals.   That makes it difficult to track how you are performing.

In a recent Podcast from the Harvard Business Review team  “… an expert on interpersonal communication and organizational behavior, shares creative ways to draw out people’s perceptions of your performance and potential. She also offers advice on how to make sense of the feedback you do receive”.  

It’s easy to praise a standout employee or team performance.  But what about the majority of workers who calmly and quietly go about their jobs, doing them competently and being the engines that allow a smaller percentage of staff to shine?  Remember that they too are worthy of positive feedback.  They may not have pulled in $1000s of dollars of business in the last year, but their steady contribution to the smooth running of a workplace should be regularly acknowledged.


Recognising the contribution of average workers isn’t just good for these employees – it’s vital for employers. Keeping middle-of-the-pack employees engaged and on board literally keeps companies in business, since these workers keep day-to-day operations smooth. 

Amongst the Wellington City Library resources you will find this short film on the Kanopy platform – Work Place Excellence: Recognition & Feedback
Included in the the topics covered in this short video are how to :
* Give immediate recognition and feedback, 
* Be constructive with feedback,
* Implement feedback tools
* 360 degree feedback.

You will also find Linked In Learning has a range of video courses on feedback. You need to be a registered library user, then enter your library card and password and then search “feedback”.

As for that colleague (or family member) who offers you unsolicited feedback of a personal nature,  try this recommendation :

Simply smile, tell the person you appreciate them caring enough to give you that advice, and say that you’re not looking for advice on that topic at this time. And then smile again. Smiling softens most messages. Say nothing more. Most people will stop talking. What else is there to say?

If you want more, or different resources have a look at these ones :

Giving feedback : expert solutions to everyday challenges
“Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectations, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill.” (Catalogue)

 

 

Coaching and feedback for performance
“Why is coaching skill the hallmark of good management? Managers who provide consistent, constructive feedback run more efficient departments, equip their employees to become leaders, and gain the support they need for their efforts. Proficient managerial coaching aligns employees with company strategy, so that day-to-day activities ……” (Catalogue)

 

Thanks for the feedback : the science and art of receiving feedback well : (even when it is off base, unfair, poorly delivered, and frankly, you’re not in the mood) / Stone, Douglas
“The authors of the classic ‘Difficult Conversations’ teach you how to take criticism productively in this book. Receiving feedback is an important skill, and the rewards for learning well are substantial. But feedback can be painful, sometimes brutally so. This title takes an honest look at why feedback feels so hard, and gives readers the framework and tools needed to metabolize challenging information and use it to fuel real change.” (Catalogue) 
Also available on EAudiobook Borrowbox

If you need more information please contact the Prosearch team at the library.  We can help you find information across a range of perspectives and resources.  All enquiries are treated in confidence.