You can’t beat Wellington on a Fines Free day

Wellington City Libraries is fines free from 1 July! Councillors decided to go fines free after strong support in the community consultation on the Annual Plan in April. Most respondents supported this proposal.

This decision means :

  • no overdue fines will be charged from 1 July 2022 onwards
  • we will wipe any unpaid overdue fines on peoples’ library cards as at 30 June 2022.  We’ve waived your library fines goodbye.

We’re looking forward to never having to say “Do you know you have some overdue fines on your card?” ever again!

Here are some answers to questions you might have about these changes:

Why are we removing overdue fines?We want everyone to have fair and easy access to information, reading, and learning through the library.  Fines disproportionately affect those who cannot afford to pay.  For many customers, fines act as a barrier to using our services, and there is no evidence that fines encourage people to bring items back earlier.  Removing fines increases the number of customers able to use our libraries.  The Council approved our new fines free policy in the Annual Plan after community consultation.

Will I still receive notifications about due dates? Yes, you will continue to receive reminders about due dates.

Will I be refunded any fines paid before 1 July?There will be no refunds on fines paid prior to 1 July.

What happens if I lose or don’t return a book?Our existing rules around lost items remain the same. If you have items not returned after 30 days, you will be charged the replacement cost fee and your library card will be blocked until you have paid this fee, or returned the item.

Will I be able to use my library card again after 1 July if there are fines on my card currently?Yes, you will be able to use your library card again from 1 July, if there are no other outstanding fees.

Will all debt (lost and damaged items, holds, etc.) be wiped from 1 July or just fines?No, only current debt relating to overdue fines will be removed on 1 July.  Other fees such as replacement costs, expired reserves fees, interloans fees, or outstanding debt that has previously been referred to a debt collection agency, will remain on your card, and continue to apply.

Visiting the library under Orange settings

As of Thursday 14 April 2022, all libraries in the Wellington City Libraries’ network remain open under Orange settings of the COVID-19 Protection Framework, with masks required.

To keep everyone safe please:

  • wear a mask unless you have an exemption
  • follow any guidance from our staff or signs
  • stay home if you’re unwell, or someone in your household has tested positive for Covid-19
  • be kind – library staff are doing their best to offer our full range of services and facilities

At Orange, programming can be run, and we have resumed events and programmes from Tuesday 7 June 2022.

From time to time, we may have to postpone or cancel events if there are staff shortages and we will give as much notice as possible if this happens.

Check the Event Calendar and our social media for any updates.
If you’re unwell, please stay home until you’ve recovered.

Event calendar

The Hive Makerspace at Johnsonville Library in Waitohi has re-opened for visits. They are also accepting Laser cutter and 3D Printing jobs over email. More details on our Makerspace page.

The Hive Makerspace

All library members can continue to access a huge range of online resources via our eLibrary – this includes eBooks, magazines, movies, and online courses.

Answers to frequently asked questions about library services under Orange settings can be found on our COVID faqs.

COVID faqs

If you have any queries, please contact Wellington City Libraries by calling 04 801 4040 during office hours or email us at enquiries@wcl.govt.nz. Alternatively, you can message us on Twitter, Facebook or Instagram.

Email us at enquiries@wcl.govt.nz

Events and opening hours from Tues 7 June

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hand showing update sign

Kia ora koutou! We are so excited to let you know that this week, from Tuesday 7 June, we’re extending our hours and many of our programmes and events are resuming.

Our “new” normal hours are a bit different from our pre-COVID opening hours — read on to find out more!

You might be aware that since last year, we’ve been running shorter hours across most of our libraries to manage the demands of COVID. This has been especially important during Omicron, as so many of our staff have been unwell with COVID, or have had to isolate as household contacts.

In the last month we’ve been gradually returning to normal staffing levels, and we’re now ready to extend hours at some branches from today, Tuesday 7 June.

Our “new” normal hours are a bit different from our pre-COVID opening hours. We hope you’ll have a chance to check your favourite branches and find new times to visit and borrow!

Children’s Programmes Returning at Orange!

decorative graphic showing two cute whale and crocodile charactes

decorative graphic showing two cute whale and crocodile charactesKia ora koutou! We are so excited to let you know that next week, from the 7th of June, some of our popular children’s programmes are returning to our libraries! It’s been some time since we have been able to run these events in a consistent way for you all, so we thought we’d lay out the current schedule for you below. We can’t wait to see you there!

With COVID -19 still in the community, please remember that all of these days and times are subject to staff availability, and we may need to change them from time to time. The library’s event calendar will always have the right days and times!

Continue reading “Children’s Programmes Returning at Orange!”

Update on email notifications

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Unfortunately, over the past week there was an outage of our email notifications, which meant they failed to send. While this issue is now resolved, this means that if you have reserves available, or items coming due (or overdue) you won’t have been alerted by email.hand showing update sign

If you have active loans or reserves, please check your library card via the online catalogue or via our WCL Mini app, to see their current status.

We apologise if you were affected by this issue. If you would like to contact library staff about your account, please visit your local branch library, or email us at enquiries@wcl.govt.nz 

Service changes to help everyone get through

covid19 logo

covid19 logo

Like the rest of Aotearoa, we’re making a few changes to continue serving you, while taking steps to protect everyone from COVID-19.

To help people who are isolating or working from home:

  • we are extending the time for picking up reserved items to 14 days
  • you can check whether you can renew items that are due, by logging into your library account or checking the library app on your phone
  • get in touch about any loans on your card so we can help – call (04) 801 4040 or email enquiries@wcl.govt.nz
  • don’t forget you can access a huge range of books, magazines, newspapers, music and movies online through our eLibrary
  • keep the young ones entertained using the storytimes on Facebook and YouTube, and the blogs or activities for teenagers on our website.

Unfortunately, there will be times over the next few weeks when our libraries may have to close at short notice while they get a deep clean, or because some of our staff are isolating at home. This also means it’s likely to take a little longer for items to reach the library shelves.

Before visiting your local branch library, check our current opening hours on Facebook, Twitter, our website or by calling (04) 801 4040.

Thank you for your understanding as we get through this together.

A reminder – Libby and the Overdrive app

Borrow eBooks, audiobooks & magazines. Libby, the library reading app from OverDrive

This is a quick reminder that change is coming to OverDrive’s apps in 2022 — with the retirement of the original OverDrive App and its replacement with the Libby App.

Current users will be able to continue using the Overdrive App throughout the year but it will be removed from all App Stores (Google, Microsoft and Apple) on 23 February 2022. This means that it can no longer be downloaded.

For more information about this upcoming change, read:

This change does not affect the OverDrive website

Please note: this change only affects the OverDrive app — users can still browse, borrow, and enjoy titles from the library’s OverDrive website (best suited to a desktop browser).

eReaders

If you use a dedicated eReader, you will still be able to download and transfer eBooks using our Libby website or OverDrive website and Adobe Digital Editions (ADE).

Devices compatible with direct borrowing of OverDrive ebooks will continue to work as expected.

Have concerns or questions? Get in touch

We’re in the process of updating our website to support the coming changes, and we will continue to do our best to support your use of OverDrive and Libby throughout this time period. If you have any issues or concerns with either app, please make sure to get in touch:

Email us — enquiries@wcl.govt.nz

Visiting the library under Red settings

Wellington City Libraries are now is Red settingss

All libraries in the Wellington City Libraries’ network remain open under Red settings of the COVID-19 Protection Framework, with COVID Vaccine Pass and masks required.

To keep everyone safe please:

  • wear a mask unless you have an exemption
  • have your vaccine pass ready for scanning
  • follow any guidance from our staff or signs
  • be kind – library staff are doing their best to offer our full range of services and facilities while managing the required sign in checks.

Our programming is mostly online under Red settings. Please check our Libraries’ event calendar for in-person programming and events as they resume.

Event calendar

The Hive Makerspace at Johnsonville Library in Waitohi is closed for visits. They are still accepting Laser cutter and 3D Printing jobs over email. More details on our Makerspace page.

The Hive Makerspace

All library members can continue to access a huge range of online resources via our eLibrary – this includes eBooks, magazines, movies, and online courses.

Answers to frequently asked questions about library services under Red settings can be found on our COVID faqs.

COVID faqs

If you have any queries, please contact Wellington City Libraries by calling 04 801 4040 during office hours or email us at enquiries@wcl.govt.nz. Alternatively, you can message us on Twitter, Facebook or Instagram.

Email us at enquiries@wcl.govt.nz

New Accessibility Features on Libby

Person with headphones that form an exclamation mark. Text: Libby supports screen readers

Some changes have been made to the Libby app to improve eLibrary access for everyone. These new features improve accessibility by creating more customisation options, improving screen reader and voice control compatibility and changing the presentation of menus.

Here at Wellington City Library we are very excited for these changes given the upcoming retirement of the Overdrive app.

Continue reading “New Accessibility Features on Libby”