Working for Wellington City Libraries and Community Spaces

We're looking for people who share our passion for Wellington and have the same values that we do - to make our city an even better place to live and work in.

We are a business unit of Wellington City Council where services and projects are as diverse and interesting as the people who deliver them. Join us in making a positive difference - shape your own future, while reshaping the future of Wellington.

Current vacancies

Multicultural Customer Specialist | Lead Cataloguer and Technical Services Coach

Multicultural Customer Specialist

Permanent : 40 hours per week

We are looking for a Customer Specialist to work with Wellington's multicultural communities. This role is based at the Southeast Cluster, in particular Newtown and Kilbirnie Libraries, but the successful candidate will work across the entire Libraries & Community Spaces network, and off-site as needed.

The Role:

The Customer Specialist role is responsible for identifying service gaps and improvements, promoting and raising awareness of library services, preparing website and social media content, developing and maintaining networks in this customer segment area, providing day-to-day library services, sharing information and specialist knowledge and promoting a customer service ethos in our business.

The Multicultural Customer Specialist is responsible for contributing to, and providing, services for this specific group of clients. This is a role that will suit a 'people person' who enjoys promoting the benefits of libraries to customers or potential customers. The role also involves supporting, developing and encouraging teams to provide a range of suitable services and programmes across the Libraries and Community Spaces network. 12 hours per week of this role involves direct frontline customer service, primarily at the Southeast Cluster branch libraries.

About you:

You'll be able to build a positive rapport with customers, staff and communities. You will pride yourself on being flexible, professional and well organised. You will be naturally skilled at creating a positive impression of your organisation in the community, and will be used to building mutually-beneficial connections with a range of partners and customer groups.

The following experience and skills are also necessary to be successful in this position:
  • A tertiary level qualification
  • Excellent oral and written communication skills to work with our diverse range of customers and staff
  • Good computer skills. Knowledge of library systems and processes may be an advantage
  • A valid driver's licence is essential

This role reports to the Team Leader for the Southeast Cluster, Wellington City Libraries & Community Spaces.

For more information contact Chris Hay, or 04 803 8721

Please go to Wellington City Council's Careers site for a role description and to apply.

Applications close Tuesday 7 June 2016

Lead Cataloguer and Technical Services Coach

Permanent : 40 hours per week

We have a vacancy at Wellington City Libraries for an experienced cataloguer who can provide leadership as we continually try to improve access to our collections, maximising their use and improving the customer experience.

Requirements include a minimum of 5 years cataloguing experience, excellent interpersonal skills, a professional library qualification, demonstrated ability to lead and manage staff.

The salary grade for this position is grade 16, for more information on Wellington City Council's remuneration grades, please see

Please contact Elizabeth Russell; or phone 04 801 4153 for further information.

Please go to Wellington City Council's Careers site for a role description and to apply.

Applications close Sunday 19 June 2016

Register for Job Alerts

If you'd like to receive personalised emails when vacancies come up that fit your role preferences, it's easy to sign up for job alerts:

  • Go to the 'Council vacancies' link above.
  • If you don't already have a log-in, click 'Register Now' and register your details.
  • Once you are logged in, choose 'Job Search' and tell us what type of role you are interested in and then click 'Save'.

Recruitment Process

When you apply for a role, we want you to be prepared so you can demonstrate your skills and experience in the best possible light. For information on our recruitment process and what to expect, please visit the Working Here page on the Wellington City Council website

If you have any questions, contact the hiring manager who is advertising the vacancy above, or email our recruitment team:

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