Working for Wellington City Libraries and Community Spaces

We're looking for people who share our passion for Wellington and have the same values that we do - to make our city an even better place to live and work in.

We are a business unit of Wellington City Council where services and projects are as diverse and interesting as the people who deliver them. Join us in making a positive difference - shape your own future, while reshaping the future of Wellington.

Current vacancies

Adult Customer Specialist (40 hours, Permanent)

Libraries is a key public face of Wellington City Council, having a high level of customer usage and satisfaction in dealing with millions of customer transactions annually. Our ongoing goals are to help people access and be inspired by information, and build on connections to communities to support their needs for leisure or learning.

The Adult Customer Specialist who focuses on general customer needs (especially non-fiction) is vital to achieving these aims. Although physically based at the Central Library it has a city-wide customer interest. Non-fiction customer interests can cover a very wide scale ranging from arts, to DIY, to sciences, so target customer interest areas are agreed for 6 or 12 months.

This full-time vacancy will focus on:

  • Engaging actively with adult residents - customers and potential customers - to raise awareness of library services and maintain networks with community organisations
  • Supporting the development of adult customer information and library literacy through demonstrations and programmes
  • Sharing knowledge with staff, training and mentoring.
  • Delivering library services - e.g. circulation, enquiries, collection maintenance - to a wide range of library customers
  • Investigating the development of new products and services, or enhancing systems and procedures to optimise library use by customers. These may be within the context of the collection, or the website.

Evening and weekend work will be required on a rostered basis.

You will need to:

  • Demonstrate excellent customer service and communication skills, including delivering presentations to community groups
  • Have a sound knowledge of professional library best practice, keeping up to date with trends
  • Be self-starting, initiating new ideas that relate to customer needs - evaluating opportunities and researching creative solutions within a busy team environment
  • Practice effective time management, judging priorities

Apply online on the WCC website now (job ID 1944) or if you have any queries please contact Joanne Horner, phone (04) 801-4109 or by email

Applications close Monday 1 September 2014.

staff member at issues desk

Create your "profile" to join the Council Talent Pool

Create your profile with us by registering your CV and telling us your role preferences. We will then contact you when opportunities come up that we think you may be suitable for.

To create your profile:

  • Go to the 'Council vacancies' link above.
  • If you don't already have a log-in, click 'Register Now' and register your details.
  • Once you are logged in, choose 'Create My Profile'.
  • Save your CV and tell us what type of role you are interested in, then press 'Submit'.

For step-by-step instructions on using our careers site, see our Careers Site Guide (565KB PDF)

Register for Job Alerts

If you'd like to receive personalised emails when vacancies come up that fit your role preferences, it's easy to sign up for job alerts:

  • Go to the 'Council vacancies' link above.
  • If you don't already have a log-in, click 'Register Now' and register your details.
  • Once you are logged in, choose 'Job Search' and tell us what type of role you are interested in and then click 'Save'.

Recruitment Process

When you apply for a role, we want you to be prepared so you can demonstrate your skills and experience in the best possible light. For information on our recruitment process and what to expect:

Recruitment Process - Wellington City Council (162KB PDF)

If you have any questions, contact the hiring manager who is advertising the vacancy, or email our recruitment team:

Your Future - Six Great Reasons to Work for Wellington City Council

  1. Variety: Work as part of a large and diverse organisation.
  2. Innovation: We are focused on providing tomorrow's solutions for today's issues.
  3. Flexibility and work / life balance: With opportunities to work from home and flexible working arrangements, we do our best to provide options for all staff to achieve the balance that is right for them.
  4. Opportunity: We understand that continual learning and development is vital. We encourage staff development, both personal and professional. Many in our staff have progressed through very different challenging and enjoyable careers within the Council.
  5. Community focus: We engage with Wellington communities in all their diversity. Our work with partner organisations, community groups and local iwi ensures our services cater for community needs and honours our commitment to the Treaty of Waitangi.
  6. Fun: We encourage staff to get involved, challenge themselves and learn something new:
    • Take part in one of our many sports teams (competitive and social)
    • Join our te reo or kapa haka groups
    • Enjoy on-site yoga classes and discounted events
    • Participate in nationwide events like the Global Corporate Challenge and Iron Māori.

Our Vision

Our long-term strategic vision, Towards 2040: Smart Capital, builds on Wellington's strengths to help achieve economic growth, greater success and an improved quality of life for all Wellingtonians. We don't just talk about our vision, we are building it from the ground up:

Wellington 2040 website

Our Values

Our staff are passionate about the city we work for, and enthusiastic about making a positive difference for all Wellingtonians.

Aim high Whaia te iti kahurangi
Encourage fresh thinking Whakatoitoi i ngā hua auaha
Deliver what's right Whakatinanahia te tika
Work together Mahi ngātahi
Act with integrity and respect Tū rangatira
Aspire to zero harm Kia pūmau ki te haumaru

Our libraries I Joining I Borrowing