Wellington City Libraries

Te Matapihi Ki Te Ao Nui

Āwhina īWhare Pukapuka eLibrary help

Welcome to our eLibrary Help page. Want to get started with one of our eMedia resources? Try our PDF Quickstart Guides below. Need more in-depth help? Have a browse of the topics below, or use this form to Get Support from a librarian.

PDF Quickstart Guides


6 Nov 2019:

Stuff Ltd have withdrawn remote access to their newspapers and magazines through PressReader. Some newspapers are no longer available when accessing PressReader from outside our library — more information about the PressReader change

On 6 November 2019 your login password for accessing your library card changed to a PIN - more informationabout the login change.

FAQs

What resources can I access from home?

Just about all our eResources are available from home, with the exception of Ancestry Library, FindMyPast AU/NZ/Ireland, and FindMyPast UK (these are only available on our library computers).

I get a message that I can't access an eResource because my library card is blocked, why is this?

Some eResources may not be accessed if you have over a certain amount owing on your library card, just as you can't borrow physical items if your card is blocked. We recommend getting in touch via email and we will do our best to help - enquiries@wcl.govt.nz

I'm being asked for my PIN to access a resource - what will this be?

On 6 November 2019 your login password changed to a PIN. This defaults to the last 4 digits of the phone number we have on record for you, and we recommend you then change it to a number known only to you — more information about the login change.

Having trouble logging in? Call our helpline on 801 4040 (between 9am-5pm, Monday to Friday), or get in touch via email and we will do our best to help - enquiries@wcl.govt.nz.

Why is this eResource asking me to make an account?

Some eResouces may ask you to create an account with them for which you may have to create a log-in and password that are separate from your library account details. An account may be necessary to allow you to:

  • save your progress or scores, for example if you're learning a language
  • create personalised lists of favourites, e.g. newspapers you regularly access

Why am I seeing a security message with Firefox and Chrome when using eResources?

Firefox and Chrome have recently made changes so that forms they consider insecure will get an alert message or a 'Not secure' notice in the address bar when filling in the form. There is no security issue when logging into Wellington City Libraries eResources, and we are working on a fix so this alert will no long appear on our site. Alternatively you could use a different web browser.

Getting started with eBooks & eAudiobooks - what do I need to know?

We have two main suppliers of eBooks and eAudiobooks - Overdrive and BorrowBox.

These two sources have different strengths:

Overdrive is our more popular service, has more content, and is a good option to get started with.

BorrowBox has a lot of Australian content, and is more heavily skewed towards eAudiobooks, but has some eBooks too.

Together, they provide access to a good range of material.

Please note: none of our eBook options work with Kindle eReaders.

We recommend: start with Overdrive's Libby app (see below), and then try BorrowBox if you'd like access to more content.


Kanopy

Kanopy is a streaming platform that focuses on thoughtful entertainment, including some of the world's best cinema.  They offer over 30,000 movies, with new titles added every month. It will also give you access to Kanopy Kids, for kids' content, and The Great Courses collection for lectures from top scholars around the world.

Access Kanopy

Who can access it?

It's available to Wellington City adult residents, ratepayers and workers — access it with your library membership. Not a member? Find about more about joining.

How many movies can I watch?

You'll get 6 movie credits per month, which means you'll be able to watch 6 movies for free, and those credits will reset at the beginning of each month.

(Every movie you start watching with Kanopy counts against your play credits, with the exception of Kanopy Kids content and The Great Courses collection.)

How do I use it?

To watch movies:

  • Visit either wcl.kanopy.com, or go through our eLibrary homepage and choose 'Kanopy'
  • Create a Kanopy account — you'll be prompted to select your library (Wellington City Libraries), and confirm your library card details — then away you go!

Films can be streamed from any internet connected device including computers, phones or tablets and on TV's via Chromecast, AppleTV or HDMI.

Is there an app?

Yes, there's also an app for Android and IOS devices.


Beamafilm

Beamafilm is a streaming platform that has a curated collection of international movies and documentaries, with a strong Australasian focus.  They have over 500 movies to choose from and new titles are added regularly.

Access Beamafilm

Who can access it?

It's available to anyone who holds a Wellington City Libraries' adult membership card (any adult membership card type). Just login using your library card details, then create a Beamafilm account to start watching movies.

Not a member? Find about more about joining

How many movies can I watch?

Unlimited! There are no monthly limits on how many films you can watch.

How do I access it?

Unlike Kanopy, with Beamafilm you'll need to authenticate that you're a Wellington City Libraries borrower every time you access the site:

  • Visit our eLibrary home page and click on Beamafilm, or visit wellingtoncitylibraries.beamafilm.com. Enter your library card details
  • Once you've authenticated, you'll be able to either set up your Beamafilm account or log in to your existing Beamafilm account and start watching

Films can also be streamed from any internet connected device including computers, phones or tablets and on TV's via Chromecast, AppleTV or HDMI.

Please note, using your Google or Facebook account to log in is currently not available as an option — we're working on this.


Overdrive / Libby

Overdrive is our most popular source of eBooks and eAudiobooks, and offers a range of options for getting started with different devices, including Android and iOS devices, eReaders, desktop and more.

Apps — options

For iOS and Android, Overdrive offers two different apps - the original Overdrive app, and the more user friendly Libby app. For most users, we recommend Libby.

Accessibility

Some of Libby's navigation currently works with screen readers, while the original Overdrive app has better accessibility. Overdrive are currently hard at work to release a screen reader-friendly version of Libby that supports iOS's VoiceOver and Android's Talkback.

If you need more accessibility features than Libby currently offers, they recommend using the OverDrive app, or our library's OverDrive website.

Here are some articles that may help from Overdrive:


BorrowBox

BorrowBox is our second eAudiobook/eBook platform. BorrowBox content is mainly focused on eAudiobooks, but is still a great content source.

BorrowBox

How many items on BorrowBox can I borrow at one time?

You can borrow 15 eBooks and 15 eAudiobooks at any one time. Items that are checked out have a three week loan period.

Please note that holds count towards your limit, e.g. For example you may have five eBook holds which means you can only borrow ten further eBooks.

You can see how many titles you have checked out and your reserves in the right hand side of the page when you are logged in. Further details such as dates for return are available beneath Active Loans/Reserves in your My Account page.

Apps for Android and iOS

BorrowBox offers apps for Android and iOS devices:

How do I reset my BorrowBox App?

iOS

Navigate to the Settings tab, go to the Account Details section and press the Reset button. Please note that all current downloads will be lost. You will then be asked to sign in again.

Android

Press the Menu button at the top right of the screen or on some devices below the screen and select Account Details. On the following screen select the Reset App option.

Downloading eAudiobook files in parts

If you are on mobile data or have selected a large eAudiobook to download, you may want to use the option of downloading in parts, and just download the initial few parts you plan to listen to on the go.

Windows/Mac Desktop options

eAudiobook files can also be directly downloaded and transferred to MP3 players via a desktop computer. To download an eAudiobook to your desktop you only require a media manager or media device that is MP3 compatible. Most computers already have these installed. For example most Windows computers have Windows Media Player or VLC player and Mac computers will have iTunes.

To download eBooks to a desktop computer (PC/Mac), you will require Adobe Digital Editions.

For eAudiobooks - What is a .zip file and how to I unzip it?

A .zip file is a file that has been compressed to reduce its size making it quicker to download. To unzip your downloaded audiobook depends on what system you are using: PC - Locate your downloaded eAudiobook folder, right click and select "Extract All" then follow the prompts to finish unzipping. MAC- Locate your eAudiobook folder, then double click to unzip. For MAC users we reccomend using Safari as your internet browser as unzipping occurs automatically. For those running the latest MAC OS, depending on your settings the eAudiobook may automatically populate into iTunes.

Remember your eAudiobook folder will be located where you have set up your internet browser to download to (Downloads, Desktop etc).

How do I play my BorrowBox eAudioBook on a desktop computer?

In order to listen to your eAudiobook in a Media Manager, you need to ensure that you have extracted (unzipped - see the instructions above) the files. For Windows Media Player: open Windows Media Player then drag and drop extracted folder into the main window of Windows Media Player.

To find your eAudiobook, make sure you are in the Music Library of Windows Media Player, then click on Album and scroll down to the corresponding first letter of the title.

Please note if the title has a prefix like "The", it will be sorted by the second word of the title. For iTunes: open iTunes then drag and drop the extracted folder into your Music library

To download an ebook to PC/Mac

Make sure that you have installed Adobe Digital Editions. If you haven't installed this software yet, please visit the Adobe Digital Editions download page and follow the installation instructions provided. On first launch of Adobe Digital Editions click on Help > Authorize Computer. In the following screen choose Adobe ID from the dropdown menu and enter your Adobe ID and password. If you don't have an Adobe ID yet please click on the Create an Adobe ID link on the right hand side or visit the Adobe login website and click on Get an Adobe ID.

On the download page press the Download eBook button. When you get a pop-up dialogue box asking you whether you would like to Open, Run or Save, make sure that you select Open With and choose Adobe Digital Editions. Adobe Digital Editions will then import the eBook file and you can find it in the Borrowed section on the left side.

To transfer an eBook to an eReader device

Attach your eReader device to your computer. It should appear in Adobe Digital Editions in the list on the left side. Now just drag the eBook onto the device.


PressReader

Same day access to full-page replicas of newspapers & magazines from NZ and around the world in 60+ languages.

PressReader

How do I access PressReader?

To read PressReader newspapers, you will need your library barcode number and your PIN.

In the browser:

  1. Open your browser and visit the PressReader website
  2. You'll need to log in with your library card details so it can create your PressReader account:
    1. Click 'Sign in' in the top right-hand corner
    2. Click on the 'Library and Group' button
    3. In the 'Select Library' box that pops up, search for 'Wellington City Libraries' > Click on our Library logo to select this as your library
    4. Enter your Library card number, and your 'PIN', and click the 'Sign in' button
    5. When prompted to set up an account, enter your details so that you can save favourite newspapers and magazines. Alternatively you can choose "No Thanks" and not set up an account.

Apps for Android and iOS:

You can download the app for Android and iOS devices below:

How do I add my library login to the app?

Once you've installed the app, open it up and follow these steps:

  1. Click the sign in button in the top left corner
  2. Select the 'Library Card' option
  3. Search for 'Wellington City Libraries' > Click to select us as your library
  4. Enter your Library card number, and your 'PIN', and click the 'Sign in' button (also tick the 'Stay signed in' checkbox to save your login)

Downloading issues inside of the app to read offline

You can browse publications under the 'Publications' tab, and choose titles/issues to download. Once you've downloaded issues of magazines or newspapers, these will appear in the app under the 'Downloads' tab. Under 'Publications', you can also choose to select titles by Country, Category, Languages or Type (Magazine or Newspaper).


RBDigital Magazines (formerly Zinio)

Same day access to full-page replicas of newspapers & magazines from NZ and around the world in 60+ languages.

RBdigital

To borrow eMagazines in RBdigital, you will need your library barcode number and your PIN.

Once you're a library member, visit RBdigital and create an account with them:

  1. Visit RBdigital
  2. Click 'Create new account' in the top right-hand corner
  3. Enter your barcode number
  4. Enter your details and click 'Create account'. You will receive a welcome email to confirm the account has been created
  5. Return to the RBdigital website and click on the cover of the eMagazine you would like to read.
  6. Click 'Check out'
  7. Click 'Start reading' to read online or download the RBdigital app (see links below) to read the magazine offline.

Apps

User guides


Lynda.com

Lynda.com

Unlimited access to over 3500 online video courses. Topics include IT, business, design & more. Access the desktop version in your browser (link below), or use the app instructions to get started with the app and download tutorials to watch offline.

Lynda.com

Lynda.com is asking me for my 'library PIN' - what is this?

On 6 November 2019 your login password changed to a PIN. This defaults to the last 4 digits of the phone number we have on record for you, and we recommend you then change it to a number known only to you — more information about the login change.

Having trouble logging in? Call our helpline on 801 4040 (between 9am-5pm, Monday to Friday), or get in touch via our Enquiry Form.

How to set up the Mobile App for Lynda.com

  1. On your device search for Lynda.com app and download:
  2. Open the app and Click on Already a member?
  3. Select the Organization tab then scroll down to Web Portal and enter wcl.govt.nz then click Log in.
  4. A browser should automatically open on the page where you need to enter you Library Card and pin. Click Log in.
  5. The app will either open automatically or you may get the option to open the app "Lynda.com"

Naxos Music Library

Naxos Music Library

Streaming music — over 276,000 tracks from 19,000 CDs. Classical, jazz, blues, world music & more. Access Naxos Music Library either in the browser, or via the apps below.

Naxos Music Library

Apps

  1. Download the app from your respective store (links above).
  2. If you have a Member Playlist account, your email address and password will also act as your login credentials for the NML mobile apps.
  3. If you do not have a Member Playlist account yet, sign up on the library playlist page, when you're logged into the desktop site (look for 'Playlists' in the navigation).
  4. Complete the registration process by clicking the activation link in your email.
  5. The email address and password you register with will act as your login credentials for the NML mobile apps. Now you can create and save personal playlists, and enjoy NML everywhere through the mobile apps.

Please note: Under certain rare circumstances, it can take up to 15 minutes for your Member Playlist account registration to be completed. Further, you can also access the web version with the same email address and password.


Naxos Jazz Library

Naxos Jazz Library

Streaming music — over 210,500 tracks of jazz from more than 17,930 CDs. Includes over 32,000 jazz artists. Access Naxos Jazz Library either in the browser, or via the apps below.

Naxos Jazz Library

Apps

Please note: If you already have a Member Playlist account for Naxos Music Library (above) — this will also work for Naxos Jazz Library.

  1. Download the app from your respective store (links above).
  2. If you have a Member Playlist account, your email address and password will also act as your login credentials for the Naxos Jazz Library mobile apps.
  3. If you do not have a Member Playlist account yet, sign up on the library playlist page, when you're logged into the desktop site (look for 'Playlists' in the navigation).
  4. Complete the registration process by clicking the activation link in your email.
  5. The email address and password you register with will act as your login credentials for the Naxos Jazz Library mobile apps. Now you can create and save personal playlists, and enjoy NJL everywhere through the mobile apps.

Please note: Under certain rare circumstances, it can take up to 15 minutes for your Member Playlist account registration to be completed. Further, you can also access the web version with the same email address and password.


Mango Languages

Mango Languages

An online language-learning system with access to 60 foreign languages and 17 English language courses.

Learn a language from basic right through to advanced levels (grammar and cultural notes). You can create your own free profile account to track your progress or go straight in to languages without creating a profile account (you won't be able to save your progress this way).

Can I use the Mango app?

Yes! To use the Mango app, create a Mango profile first through the Mango desktop site. Once you've downloaded the relevant app to your device, you can use this profile to log in and get started.


Contact us

If you're still having problems using our eLibrary resources, please fill out our Technical support form and we will do our best to help.

Get help