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Kōrero Kaipakihi - Business Bulletin from WCL

In this Kōrero Kaipakihi: Championing a trans inclusive workplace, leadership tips, and a new booklist about project management.

Do you have any burning, business related questions? Feel free to email them to and we'll do our best to help you. Your question might even inspire a piece in our next newsletter!

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From the blog
Photo of Adam Rohe (he/they), co-founder of Every Gender,  facilitating a Gender and Gender Expression workshop.  Image supplied courtesy of Every Gender.

Adam Rohe (he/they), co-founder of Every Gender,  facilitating a Gender and Gender Expression workshop. Image supplied courtesy of Every Gender.

Navigating trans inclusion in the workplace

You’re an employer of a small team of people. One day a staff member comes to you and confides that they are transgender.  As an employer you might not have faced this situation before. What do you need to know to make your workplace inclusive and your team member feel safe?

In this blog, Ben Sarten (Co-founder, Every Gender) outlines a roadmap for employers and colleagues to successfully make their team and workplace trans inclusive.

Visit blog

image featuring three books from this blog post: Think Again, The Making of a Manager and Great at Work.

Becoming a more effective leader at work

Whether you are new to a leadership role, or struggling with making progress in a role you have been in for a while, here’s a listing of resources that can help.

Learn more

Local Business

Did you know Wellington City Council produces Pōneke Pulse? This bulletin is a regular look at Wellington's economic recovery.

The September 2023 can be downloaded here.

Book River
image featuring some titles from this book river on project management.

Got a project planned?

This month’s book river features a selection of books on project management.
Have a look at some of these awesome resources that might help with your next project.

New books

The case for good jobs : how great companies bring dignity, pay & meaning to everyone's work

by Ton, Zeynep

"Many leaders want to provide good jobs. They want to pay more, provide dignity and meaning in people's work, and give them opportunities for growth. But they don't know how to start, or they don't think it can be done without hurting the bottom line. Most want to win with customers but are hobbled by a host of service and operational problems largely driven by high employee turnover-and that is partly driven by the low pay. It is indeed a vicious cycle, and Zeynep Ton is here to show the way out "-- Provided by publisher.(Adapted from catalogue)

Employee experience strategy : design an effective EX strategy to improve employee performance and drive business results

by Whitter, Ben

"Employee Experience Strategy explains how to assess the needs of the organization and its employees, define and build an effective employee experience (EX) strategy and embed it successfully in the business. There is also guidance on how to get stakeholder buy-in from the rest of the business, and make sure that the EX strategy works for remote, hybrid and in-person working. [...] This book is underpinned by primary data, research and global case studies from organizations including Microsoft, Google, GSK, Unilever, Tesco and Starbucks.(Adapted from catalogue

Business news

Dealing with customer complaints

Customer Complaints: 5 Tips for Handling Unsatisfied Clients

Customer criticisms can be hard to stomach, but they’re an inevitable part of doing business. Explore strategies for turning negative experiences into positive ones.

Top 12 questions about Facebook ads that every entrepreneur needs to know

Small business owners and entrepreneurs can benefit from running Facebook ad campaigns because they allow for highly targeted advertising that reaches people who are already interested in you. Learn how Facebook ads can help you reach a large audience faster, easier and more cost-effectively

What to look for when buying an online business

In today's rapidly evolving e-commerce landscape, entrepreneurs are presented with countless opportunities to acquire thriving online businesses. Whether you're a seasoned business owner or first time business owner, it is important to carefully evaluate any online business before finalising your purchase. By buying an existing online business, you can reduce your risk and avoid the start-up costs, risks and development time typically required to establish a new venture. Learn more.

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