Important note about COVID Red Settings:

At Red, our libraries are open with the COVID vaccine pass for people aged over 12 years and three months, contact tracing and face masks required to keep the community and staff safe. Please stay home if you are unwell. Learn more about visiting our branches at Red.

Wellington City Libraries

Te Matapihi Ki Te Ao Nui

Search options

COVID-19 FAQs

As of 11:59pm, Sunday 23 January 2022, Wellington will be at Red level of the COVID-19 Protection Framework. All of our branches remain open under Ministry of Health hygiene measures.

Some answers to frequently asked questions are below. If your query is not included, please email us at enquiries@wcl.govt.nz and our team will be happy to help you.


What changes in Red?

At Red all our branches are open but with the current slightly reduced hours, contact tracing and some restrictions in place to keep staff and the community safe:

  • Mask - Wear a mask if you are 12 years or over - unless you hold an exemption. You can remove your mask to eat and drink.
  • Pass - Show staff your My Vaccine Pass.
  • Scan - Scan in using the NZ COVID Tracer app.
  • Be Kind - our people will be doing their best to offer our full range of services and facilities while managing the required sign in checks. Customer-facing staff will be wearing masks unless they are not required to for safety reasons.
  • These steps apply to all visitors, contractors and couriers visiting our spaces.
  • Use EFT-POS or other contactless payments if you can. We will accept cash but prefer not to for hygiene reasons.

Additional cleaning of our branches will continue.

Library customers can continue to access a huge range of online resources at our eLibrary. This includes ebooks, magazines, movies, and online courses.

eLibrary online

If you have any questions please contact Wellington City Libraries by calling 04 801 4040 during office hours, email enquiries@wcl.govt.nz or message us on Twitter, Facebook or Instagram.

What are your opening hours under Red?

You can find our current hours on our Opening Hours page:

Opening Hours

Do I need to show a vaccine pass, and sign or scan in when visiting?

Yes, for everyone's comfort and safety when visiting our branches, please Mask, Pass and Scan:

  • Mask - Wear a mask if you are 12 years and over - unless you hold an exemption card. You can remove masks to eat and drink.
  • Pass - Show staff your My Vaccine Pass.
  • Scan - Scan in using the NZ COVID Tracer app.
  • Be kind - our people will be doing their best to offer our full range of services and facilities while managing the required sign in checks. Most customer facing staff will be wearing masks unless they are not required to for safety reasons, or have an exemption. Be kind to our staff who are doing their best to offer our full range of services and facilities.
  • These steps apply to all visitors, contractors and couriers visiting our spaces.
  • Use EFT-POS or other contactless payments if you can. We will accept cash but prefer not to for hygiene reasons.

It is mandatory to show your vaccine pass and scan or sign in for contact tracing at any Council facility under the Ministry of Health Covid-19 guidelines. Scanning or signing in means the Ministry of Health can contact you if another person visiting at the same time becomes unwell.

We are using the NZ COVID Tracer app, alongside paper-based sign-in systems for people who don't have smartphones, or prefer not to use apps. We will keep your details confidential.

Download the NZ COVID Tracer App from the Ministry of Health website before you visit.

NZ COVID Tracer App

Are events, like storytimes, running?

Most events will be continuing in our libraries but there may be some restrictions. Please check the Event Calendar and Libraries' social media for any updates.

If you’re unwell, please stay home until you’ve recovered.

Event Calendar

Is the Hive makerspace at Waitohi open?

The Hive Makerspace at Johnsonville Library in Waitohi is closed.

Can I return my books through the after hours slots in our libraries?

Yes, you can return items if your local library has an after-hours slot. All our libraries apart from Arapaki Manners Library and He Matapihi Molesworth Library have after-hours slots — Te Awe Library is nearby these libraries in the CBD and does have an after-hours slot.

Am I still limited to 30 minutes when I visit the library?

Most libraries do not have a time limit for visits. Under the Red settings, Arapaki Library is only allowed 30 people in at once. If you’ve been visiting for some time we may ask you to leave, so other people can visit.

I haven’t received My Vaccine Pass from the Ministry of Health – can I visit a library?

When you called or went online to set your Vaccine Pass, you should have received an email from the Ministry Of Health confirming your request had been received and was being processed. If you bring that with you and some ID to show staff when you enter.

What library services can I use without a COVID Vaccine Pass?

Library customers who do not have a COVID Vaccine Pass can continue to access a huge range of online resources at our eLibrary. This includes eBooks, magazines, movies, and online courses.

Library customers can also arrange for a friend or family member to borrow items; let us know in advance, and we can note this on your library card.

We also offer home delivery for items people reserve at a cost. You can find out more on our Home Delivery page, or contact the team on 04 801 4040.

We are trialling a contactless reserves service at our Kilbirnie and Tawa libraries with pickups by appointment from 9am-10am weekdays. Please email us at enquiries@wcl.govt.nz if you are interested in this service.

Why are Wellington City libraries excluding unvaccinated members?

Our focus continues to be keeping our communities safe when visiting our libraries - particularly those under the age of 12, the elderly, or those with medical conditions or disabilities who hold exemptions from being vaccinated. Many of these groups would be unable to visit our libraries safely if we did not follow the COVID legislation set out by central government in respect of entry to public buildings and community facilities.

To top

Search the Catalogue | About the Site | Copyright