Library branch updates make borrowing easier

children at Miramar Library

Work continues on the installation of our new system for issuing library materials. We are now over half-way through putting the new RFID equipment into the branch libraries, and the changeover will continue throughout May.

Our stylish new self-loan stations offer a range of languages available at the touch of a fingertip, including te reo Māori.  Quite a few children (and one or two adults) have been impressed by the addition of a Pirate language option, which encourages users to “Swipe yer library card matey”.  We reckon these new machines are incredibly user-friendly.  They’re designed to help make your library visit an easy, pleasant experience.  And as always, our friendly, knowledgeable staff are on hand to help you get the most out of your library visit.

Pictured: children at Miramar Library

Upcoming changes in our libraries

When you next visit the library, you might notice changes in how you issue books and other materials.  We are currently implementing a Radio Frequency Identification (RFID) system across our network of 11 branch libraries and at the Central Library.  This replaces our current system based on barcodes and laser scanners.  RFID tags (which store individual item numbers) have been placed in all library materials.  These can be ‘read’ by scanners on staff desks and on our new self-service stations, just as our current barcodes can be read.

Why is the library making these changes?
Our current equipment is old, and needed replacing anyway.  We’ve chosen a more user-friendly system that is already used at Christchurch, Dunedin, Upper Hutt and many other public libraries across New Zealand and Australia. Our new self-service stations enable faster issuing of books and other materials by allowing you to issue multiple items at once. They are easier to use than our old machines, and they have integrated DVD unlockers and EFTPOS units.

Why all the building changes?
We are removing the large desks at some libraries, and replacing them with smaller helpdesks.  These will be less of a barrier than the current desks, and will still enable library staff to work to meet your information needs. We are also making room for new self-service machines, and will be encouraging customers to use these for issuing library materials.

When will the new system be in place?
We are switching over to this technology, branch by branch, between mid-April and mid-May.

How will I know how it works?
We will make sure there are staff available to show you how to use the new self-service kiosks.

What if I can’t use these machines?  What if I make a mistake?
We will be there to help you.  If you need to make any payments, you will be able to pay at the self-service kiosk by card or at the desk (with our staff) by cash or card. If you have lost your library card, don’t worry : we will be happy to give you a free replacement card on presentation of some ID.

Will any staff be made redundant during this change?
We are not cutting staff numbers.  We know that Wellington libraries are valued for our knowledgeable and helpful staff.  This project will reduce the time spent on repetitive manual tasks, so we are more available to help customers, run programmes and services, and reach out to groups and individuals in the Wellington community.

RFID project update

self-checkNow that the tagging of our library collection has been completed, work will begin on preparing our branches for the installation of our new RFID system. This equipment will enable faster self-service, and reduce time spent on repetitive manual tasks freeing more staff to assist with your queries.

This will take place over March and April and we apologise in advance for any inconvenience you may experience during the work.

Existing barcode scanners will be replaced with RFID-enabled scanner pads and all-new self-issue machines with eft-POS units and DVD unlockers will be installed. Some traditional issues and returns desks will be removed and replaced with returns slots and smaller freestanding “pods”.

While this project is underway replacing your library card will be free.

Our friendly library staff will still be available to help you with your transactions and information needs.

Library collections update

rfid-trollyOver the last few weeks you may have noticed staff tagging our library collections in preparation for the installation of a new identification system to replace our tired old one.

The system will enable faster self-service and reduce time spent on repetitive manual tasks and free more staff to assist with your queries.

Existing barcode scanners will be replaced with RFID- enabled scanner pads and all-new self-issue machines with Eftpos units and DVD unlockers will be installed. Some traditional issues and returns desks will be removed and replaced with returns slots and smaller freestanding “pods”.

Our friendly Libraries’ staff will still be available to help you with your transactions and information needs.