When you next visit the library, you might notice changes in how you issue books and other materials.  We are currently implementing a Radio Frequency Identification (RFID) system across our network of 11 branch libraries and at the Central Library.  This replaces our current system based on barcodes and laser scanners.  RFID tags (which store individual item numbers) have been placed in all library materials.  These can be ‘read’ by scanners on staff desks and on our new self-service stations, just as our current barcodes can be read.

Why is the library making these changes?
Our current equipment is old, and needed replacing anyway.  We’ve chosen a more user-friendly system that is already used at Christchurch, Dunedin, Upper Hutt and many other public libraries across New Zealand and Australia. Our new self-service stations enable faster issuing of books and other materials by allowing you to issue multiple items at once. They are easier to use than our old machines, and they have integrated DVD unlockers and EFTPOS units.

Why all the building changes?
We are removing the large desks at some libraries, and replacing them with smaller helpdesks.  These will be less of a barrier than the current desks, and will still enable library staff to work to meet your information needs. We are also making room for new self-service machines, and will be encouraging customers to use these for issuing library materials.

When will the new system be in place?
We are switching over to this technology, branch by branch, between mid-April and mid-May.

How will I know how it works?
We will make sure there are staff available to show you how to use the new self-service kiosks.

What if I can’t use these machines?  What if I make a mistake?
We will be there to help you.  If you need to make any payments, you will be able to pay at the self-service kiosk by card or at the desk (with our staff) by cash or card. If you have lost your library card, don’t worry : we will be happy to give you a free replacement card on presentation of some ID.

Will any staff be made redundant during this change?
We are not cutting staff numbers.  We know that Wellington libraries are valued for our knowledgeable and helpful staff.  This project will reduce the time spent on repetitive manual tasks, so we are more available to help customers, run programmes and services, and reach out to groups and individuals in the Wellington community.