We are going cashless

Wellington City Libraries (with the exception of Newtown) will be cashless from the start of 2024. We continue to offer a range of ways to pay for fees and charges.

We have made this decision because the cost of cash collection is often higher than the sum received, particularly now that more services are free (removal of overdue fines, free basic printing, free CD borrowing, free internet access), and there are security risks to staff with cash collection. Additionally, since the Covid pandemic more people are sensitive about the health and safety concerns of dealing with cash as well.

How can I pay?

  • with eftpos using the self-issue machine (or ask a staff member)
  • with your debit or credit card online at wcl.govt.nz/payments
  • with cash at Newtown Library or at Arapaki Service Centre on Manners Street, Monday-Friday before 5pm

Do I have to make a payment every time I incur a fee or charge?

  • No, you can accrue small amounts of fees and group them to pay later e.g. monthly
  • You can also pay in advance by purchasing a concession card for dvds and magazine rentals.

You can’t beat Wellington on a Fines Free day

Wellington City Libraries is fines free from 1 July! Councillors decided to go fines free after strong support in the community consultation on the Annual Plan in April. Most respondents supported this proposal.

This decision means :

  • no overdue fines will be charged from 1 July 2022 onwards
  • we will wipe any unpaid overdue fines on peoples’ library cards as at 30 June 2022.  We’ve waived your library fines goodbye.

We’re looking forward to never having to say “Do you know you have some overdue fines on your card?” ever again!

Here are some answers to questions you might have about these changes:

Continue reading “You can’t beat Wellington on a Fines Free day”