From Wednesday 6th November access to your library card account online and to our online resources is by your library card number and a 4 digit PIN.
What is my new PIN?
Your initial PIN is the last 4 digits of the telephone number we had on record for you on Wednesday 6 November.
You can change this initial PIN to any 4 digits of your choosing by contacting us at the details below.
Where do I need my PIN?
Your new PIN number is needed anywhere that you previously entered your last name as a library password – including reserving, renewing, checking your account for due dates, logging in to eLibrary resources and making payments. Your last name can no longer be used as your password to access these library services.
Why are we making this change?
In a modern library environment with increasing digital access, a PIN number mirrors the login access provided by many other organisations, and provides an additional layer of security e.g. in case of a lost library card.
Contact us
If your PIN based on the last four numbers of your phone number does not allow you to login please update your details so that we can reset your PIN.
If you have any questions about this change, contact us by email: enquiries@wcl.govt.nz or by calling 04 801 4040 (Monday to Friday, 9am to 5.30pm) – our library staff will be happy to help.
Thanks – now I know why I could not download my e- audio-book. No need to reply to my earlier email. I can now access my account.
Kia ora Stuart,
I hope your access is now working.
Ngā mihi, Ligia.
Not the best way to find out that you arbitrarily changed the password by not being able to log in. I use Lynda.com through a shortcut, therefore never see the library front page.
Kia ora George,
Apologies you didn’t see this information beforehand. We’ve tried to capture our customers in many ways including social media, our own website, some flyers printed in library and contacting our vendors for notes to be put up on their websites and apps but unfortunately Lynda.com couldn’t do it.
We hope you have regained access now to all our databases but please do contact us again if you require further help.
Ngā mihi, Ligia.
Rubbish. I cannot login to renew by book due back tomorrow. Last 4 digits of my phone does not work. 9999 does not work. M
y user name to reset pin does not work. Well done Wellington City Library for a great customer experience – not.
When you wrote: “We’ve tried to capture our customers in many ways …” you certainly did not use the email addresses that you must have for your borrowers. This would have been a most [if not the most] effective way of capturing your customesr.
Nga mihi, Nick