If you are having difficulty logging in:
- You may have made a mistake, such as forgetting to include the letter 'C' in front of your card number. Click on your browser's Back button and try again, if you think this might have happened.
- Do you have a security "firewall" (eg. ZoneAlarm Pro, Norton Internet Security) installed on your pc? If so, this can occasionally cause problems in accessing these databases because of a 'browser privacy' feature. Your software documentation should explain how to access permitted websites, or here are some tips for Norton.
- Are you using the Firefox add-on 'Stealthier'? This also provides a browser privacy feature. Further details and tips on our software settings page
- If you are not currently a member of Wellington City Libraries, you can join online