Wellington City Libraries

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Tautoko hangarau Technical support

If you are having problems using our catalogues, online databases, eMedia or other part of our website, please provide us with the details below and we will provide support where we can. We may need to seek assistance from third party suppliers of some databases, or catalogues.

If you are having online databases/mygateway.info problems: please read the login tips page first, especially if you are using Norton Internet Security.

Please use this form to report technical problems only

We will endeavour to respond initially within 24 hours, but please note there may be delays in resolution where we have to contact third-party assistance.

Library card number:
Email address:
I need help with: Using a datatabase
Downloading an eBook
Downloading an audiobook
Searching the catalogues
Another technical issue
Internet browser and version (Internet Explorer 8, Firefox 3, etc. In most browsers, find this on the toolbar, under Help > About
Please describe the problem you encountered. Include the exact text of any error messages if possible or as much as you can remember (if you have screenshots, please email these to enquiries@wcl.govt.nz). Also, the titles of any problem downloads if applicable. When you have finished, click Send.

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