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Technical support request

 

If you are having problems using our catalogues, online databases, downloadable audiobooks or other part of our website, please provide us with the details below and we will provide support where we can. We may need to seek assistance from third party suppliers of some databases, or catalogues.

  • Online databases/mygateway.info problems: please read the login tips page first, especially if you are using Norton Internet Security.

Please use this form to report technical problems only


We will endeavour to respond initially within 24 hours, but please note there may be delays in resolution where we have to contact third-party assistance.
Name:
Library card number:
Email address:
Name of database, catalogue, or
page link where the error occurred :
Type of browser (name & version number),
connection type (dial-up or broadband) and operating system:
Please describe the problem that occurred, including if possible the specific error message that appeared. When you have finished, click Send.
     

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