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Archive for February, 2014

The effortless experience : conquering the new battleground for customer loyalty / Matthew Dixon, Nick Toman, and Rick DeLisi.“The Effortless Experience provides insights, case histories, and business analysis that will enhance and create improvements in customer service and customer loyalty in today’s hyper-competitive markets and industry. One of the customer service myths this book exposes […]

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What I’ve been tweeting lately

TIN100 2013 now at Wellington City Libraries. Analyses NZ companies in the hi-tech manufacturing, biotech and ICT sectors. At Scihum desk Managing different generations in the workplace via @better_leaders Kick off 2014 with brand-new social media campaigns. Download this guide to start on a plan: via @simplymeasured China Director of Social@Ogilvy Jeremy Webb talked to […]

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