Deal with difficult people : how to cope with tricky situations in the workplace.
While we’d all like a quiet life, there are some situations that can’t be ignored – it is estimated that up to 2 million Australians will experience workplace harassment at some time during their career. Workplace bullying and discrimination can be a major problem to many, resulting in stress, anxiety and reduced productivity. Customers can be demanding, or even abusive and then there are the people who are just ‘high-maintenance’. This fully revised and updated Steps to Success title offers practical advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.(Syndetics)
Developing a business case : expert solutions to everyday challenges.
“To decide the best course of action for your company to take advantage of new opportunities, you must first develop a business case to explore multiple alternatives, then make a recommendation to support a particular option. In this book, you’ll learn to:Clearly define the opportunityIdentify and analyze a range of alternativesRecommend one option and assess its risksCreate a high-level implementation planCommunicate your case to key stakeholdersMeet Your MentorDr. June Paradise Maul is president of Advantage Value, a consulting and education company. She teaches executive development and graduate-level business and leadership programs on strategic planning, leadership, and decision making.The Pocket Mentor series offers immediate solutions to common challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify your strengths and weaknesses and hone critical skills. Whether you’re at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness. Book jacket.” (Syndetics summary)
Global coaching : an integrated approach for long- lasting results / Philippe Rosinski.
“Roskinski, considered a leading expert in executive and team coaching and global leadership development, offers managers and coaches guidance in how to achieve a broader, more well-grounded way to deal with the global economy and its interconnectedness. He explains his integrated approach to coaching that brings together strategies from what may seem to be, in some ways, six disparate perspectives: physical, managerial, psychological, cultural, political, and spiritual. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)” (Syndetics summary)
Moral intelligence 2.0 : enhancing business performance and leadership success in turbulent times / Doug Lennick, Fred Kiel ; with Kathy Jordan.
“A dramatic erosion of trust in our business, financial, and government leaders has provided even stronger evidence of the links between moral intelligence and optimal business and personal performance. In “Moral Intelligence 2.0,” Douglas Lennick and Fred Kiel thoroughly update their best-seller to demonstrate those linkages-and to guide leaders in measuring, developing, and applying moral intelligence throughout their organizations.” (Syndetics summary)
Next level : what insiders know about executive success / Scott Eblin.
“This second edition of Elbin’s (executive coach, The Elbin Group) guide to success in executive positions features new interviews and anecdotes from global executives, context specific coaching tips, and an updated appendix called “Create Your Executive Success Plan” offering best practices for high performance at the executive level. Chapters are arranged thematically in three sections covering the foundations of personal presence, the foundations of team presence, and the foundations of organizational presence. Advice for specific situations is offered in an appended “Situations Solutions Guide” along with a short bibliography. The first edition was published in 2006. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)” (Syndetics summary)
The top 10 distinctions between winners and whiners / Keith Cameron Smith.
“Let’s face it; to become a winner in the face of unpredictable times requires hard work and a determined mindset. Winners choose to be winners. While whiners let others control their fate. In “The Top Ten Distinctions between Winners and Whiners” author Keith Cameron Smith reveals the secrets to becoming a winner in both your professional and personal life. Readers will receive powerful exercises that will make a positive and lasting change in their lives. The key to moving beyond the status quo and up the ladder is mastering ten vital principles, including: Winners can have what they want and take responsibility. Whiners want what they cannot have and play victim. Winners are focus-minded and listen twice as much as they talk. Whiners are scatterbrained and talk twice as much as they listen. Winners create positive meaning and build relationships. Whiners create negative meaning and destroy friendships.” (Syndetics summary)