Are your eBooks/eAudio holds turning up all at once?

If your holds are turning up all at once you will be happy with Holds Redelivery, a new way to prioritise your reading and listening habits on our Libby and OverDrive apps.

This feature gives you more control over your holds, so you can borrow and read titles when it’s most convenient for you. To support this feature, the automatic hold checkout setting will be removed from our OverDrive collection.

Any current holds will be updated to remove automatic checkout from March 2 2020, meaning you will need to manually borrow tiles now as they become available.

What’s happening? Instead of a title being automatically checked out to you when you may not be ready for it, you’ll now have a few choices.

You can:

1. Borrow it and start reading! You’ll have a 3-day pickup period to open the Libby app and check out your title.

2. If you’re not ready to start reading, you can choose “deliver later” and select a set time period when you’d like the book delivered to you. Once that time period is over, you’ll be next on the list.

What if I forget to pick up my hold? If you forget to borrow your available title during the pickup window, your hold will automatically be set to “deliver later” as a one-time courtesy for 7 days. After 7 days, your hold will be active again and you’ll receive another notification when the next copy is ready to borrow.

How will I know when my book has become available? Don’t worry! You’ll receive a notification from the Libby app.

Go to our OverDrive Help website for more information on this important change or contact us at enquiries@wcl.govt.nz to receive additional assistance from our helpful staff.

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