6 thoughts on “Important change to your library account”

  1. Thanks – now I know why I could not download my e- audio-book. No need to reply to my earlier email. I can now access my account.

  2. Not the best way to find out that you arbitrarily changed the password by not being able to log in. I use Lynda.com through a shortcut, therefore never see the library front page.

    1. Kia ora George,
      Apologies you didn’t see this information beforehand. We’ve tried to capture our customers in many ways including social media, our own website, some flyers printed in library and contacting our vendors for notes to be put up on their websites and apps but unfortunately Lynda.com couldn’t do it.
      We hope you have regained access now to all our databases but please do contact us again if you require further help.
      Ngā mihi, Ligia.

  3. Rubbish. I cannot login to renew by book due back tomorrow. Last 4 digits of my phone does not work. 9999 does not work. M
    y user name to reset pin does not work. Well done Wellington City Library for a great customer experience – not.

  4. When you wrote: “We’ve tried to capture our customers in many ways …” you certainly did not use the email addresses that you must have for your borrowers. This would have been a most [if not the most] effective way of capturing your customesr.
    Nga mihi, Nick

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