From Wednesday 6th November access to your library card account online and to our online resources is by your library card number and a 4 digit PIN.
What is my new PIN?
Your initial PIN is the last 4 digits of the telephone number we had on record for you on Wednesday 6 November. Customers who have not shared a telephone number with us have an initial PIN of 9999.
You can change this initial PIN to any 4 digits of your choosing by contacting us at the details below.
Where do I need my PIN?
Your new PIN number is needed anywhere that you previously entered your last name as a library password – including reserving, renewing, checking your account for due dates, logging in to eLibrary resources and making payments. Your last name can no longer be used as your password to access these library services.
Why are we making this change?
In a modern library environment with increasing digital access, a PIN number mirrors the login access provided by many other organisations, and provides an additional layer of security e.g. in case of a lost library card.