From Wednesday 6th November access to your library card account online and to our online resources will be by your library card number and a 4 digit PIN.
What will my PIN be?
Your initial PIN will be the last 4 digits of the telephone number you have advised to us. From 6 November, you will be able to edit this initial PIN when logged in to be any 4 digits of your choosing.
Not sure your contact details are correct?
Customers who have not shared a telephone number with us will have an initial PIN of 9999 — but please change this to your choice of 4 numbers as soon as possible.
Where will I need my PIN?
Your new PIN number will be needed anywhere that you currently enter your last name as a library password – including reserving, renewing, checking your account for due dates, logging in to eLibrary resources and making payments.
This change will occur from Wednesday 6th November 2019. From that day, you will NOT be able to use your last name as your password to access these library services.
Why are we making this change?
In a modern library environment with increasing digital access, a PIN number mirrors the login access provided by many other organisations, and provides an additional layer of security e.g. in case of a lost library card.
If you have any queries, please contact us by email: email@example.com, call our helpline: (04) 801-4040 — or raise with staff the next time you are visiting the library.
(You can also update your details by email, phone or in person.)