From Wednesday 6th November access to your library card account online and to our online resources is by your library card number and a 4 digit PIN.
What is my new PIN?
Your initial PIN is the last 4 digits of the telephone number we had on record for you on Wednesday 6 November.
You can change this initial PIN to any 4 digits of your choosing by contacting us at the details below.
Where do I need my PIN?
Your new PIN number is needed anywhere that you previously entered your last name as a library password – including reserving, renewing, checking your account for due dates, logging in to eLibrary resources and making payments. Your last name can no longer be used as your password to access these library services.
Why are we making this change?
In a modern library environment with increasing digital access, a PIN number mirrors the login access provided by many other organisations, and provides an additional layer of security e.g. in case of a lost library card.
If your PIN based on the last four numbers of your phone number does not allow you to login please update your details so that we can reset your PIN.
If you have any questions about this change, contact us by email: email@example.com or by calling 04 801 3065 (Monday to Friday, 9am to 5.30pm) – our library staff will be happy to help.